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Level 1

Hi..I am not able to login my quickbooks account..Most of the times, it says page not found or contact the administrator..please help how to overcome this

 
3 Comments
Moderator

Hi..I am not able to login my quickbooks account..Most of the times, it says page not found or contact the administrator..please help how to overcome this

Let's isolate this issue by running some troubleshooting steps, Farzana.

 

To start with, let's open your QuickBooks account in a private window. This is the best place to identify any browser-related concerns.

 

I've added these keyboard shortcuts to open one:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If you're able to log in without error, we can go back to your main browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages. We can also use a different supported browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

 

Let me know if you have other concerns.

Level 1

Hi..I am not able to login my quickbooks account..Most of the times, it says page not found or contact the administrator..please help how to overcome this

I am having the same issue.  I tried logging in as "incognito" and I still have the same issue.  Do I need to be the "master Admin"? 

QuickBooks Team

Hi..I am not able to login my quickbooks account..Most of the times, it says page not found or contact the administrator..please help how to overcome this

I can help access your QuickBooks Online (QBO) account successfully, @tsmithnhs.


As long as you have access to the account, you don't need to be the master admin just to log in to QBO successfully.

 

Since you're still having an error when trying to access your account using an incognito window, try to use other browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

 

You can also try to click the I forgot my user ID or Password link in the sign-in page as a workaround. Not because you've forgot the password, but to refresh your account. Here's how:

  1. Go to this link and click the I forgot my user ID or Password link.                    
  2. Enter the email address that is associated with the account and click on Continue.        get help.JPG
  3. Log in to your email provider and look for the reset email.
  4. Click the correct user ID or the Reset password button.
  5. Enter your current password. You can change it if necessary.
  6. Click Reset password.

Let me know if the reply section if you need further help logging-in to the account. I'm always here ready to help. Have a wonderful day!

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