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Thanks for reaching out to the Community, @farah1.
It's possible that you're not using the QuickBooks version (i.e Premier or Enterprise) your client used to create the accountant's copy (.QBX). If that's the case, make sure to open the same version.
Once done, you can now convert the accountant's copy (.QBX) to a working file. Here's how:
For more information about the process, consider checking out this article: Use an Accountant's Copy working file.
Just in case, I'll add this article for future reference: Use the Accountant's Copy.
Please let me know in the comment section below if you have any other issues or concerns, and I'll get back to you right away. I'm always here to assist. Have a good one!
thanks for your response. I actually have QB Desktop Pro 2019 so I don't even have the option of toggling to another version. I have used premir and enterprise but nto desktop pro 2019.
can I even make changes as an accountant in Desktop Pro 2019 or do I need to upgrade to a different version? any thoughts? thanks
Thanks for adding more details about your concern, @farah1.
You can still work on the Accountant’s Copy using a different version. Simply make sure the gap between the versions is just one year and you’re using a more recent one.
Check out the list below:
I'm adding a link that provides an overview of the Accountant’s copy workflow.
If your client’s QuickBooks isn’t similar to the one you’re using, you can consider upgrading to a different version. Check out the Upgrade to newer versions of QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise article for detailed instructions.
If you have any other concerns or questions about the product, click the Reply button and post a comment. I’m always ready to answer them for you. Enjoy the rest of the day.