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ebuchanan0990-gm
Level 1

Hi, ive accidentally signed up to Quickbooks US but I'm from AUS. My email is now locked to US site, meaning I can't sign up to AUS site. anyone know how I can fix?

 
4 Comments 4
RCV
QuickBooks Team
QuickBooks Team

Hi, ive accidentally signed up to Quickbooks US but I'm from AUS. My email is now locked to US site, meaning I can't sign up to AUS site. anyone know how I can fix?

Let me help you with subscribing to the correct QuickBooks Self-Employed (QBSE) version, ebuchanan0990-gm.

 

We can cancel your QBSE US subscription from the Billing & Subscription page if you bought QuickBooks Self-Employed (QBSE) directly from QuickBooks or Intuit. Here's how:

  1. Sign in to QuickBooks Self-Employed in a web browser.
  2. Click the Gear icon.
  3. Tap Billing Info.
  4. Press Cancel subscription.

If you purchased it from a mobile app store, just follow the steps and details in the Cancel your QuickBooks Self-Employed subscription article. Then, go to Cancel your subscription bough through a mobile app store section. Once done, go to the https://quickbooks.intuit.com/au/self-employed/ link to subscribe to QBSE Australia. If you need assistance with this one, I'd suggest contacting our QBSE Support Team. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. 

 

Feel free to visit our Account management page for more insights about managing your Intuit Account.

 

This will take you in the right direction today, but please don't hesitate to get back to me if you have any follow-up concerns. I'm always here to help. You have a good one. 

Fiat Lux - ASIA
Level 15

Hi, ive accidentally signed up to Quickbooks US but I'm from AUS. My email is now locked to US site, meaning I can't sign up to AUS site. anyone know how I can fix?

@ebuchanan0990-gm 

Cancel your QBSE US version and purchase a new QBSE AU version

https:// quickbooks.grsm.io/Australia

 

ebuchanan0990-gm
Level 1

Hi, ive accidentally signed up to Quickbooks US but I'm from AUS. My email is now locked to US site, meaning I can't sign up to AUS site. anyone know how I can fix?

Thank you for the response. I can’t seem to do much as I only had the free trial which I have cancelled. But when I try to create an account on the Australian version it just says that my email is already in use? Is there any way I can wipe my email completely and start again? 

Fiat Lux - ASIA
Level 15

Hi, ive accidentally signed up to Quickbooks US but I'm from AUS. My email is now locked to US site, meaning I can't sign up to AUS site. anyone know how I can fix?

The problem is we are only allowed using one email address to open one QBSE account. You may use another email address to open a new QBSE account for the time being. Then contact Support to deactivate your trial account and change the email address for the new one. 

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