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accounts307
Level 1

Hong Kong Branch QuickBook don't make any contact with us, but yet they got the master admin user type of our online quickbook. I do not understand why?

 
2 Comments 2
Fiat Lux - ASIA
Level 15

Hong Kong Branch QuickBook don't make any contact with us, but yet they got the master admin user type of our online quickbook. I do not understand why?

Does someone hold your Master Admin credential? How come? You may purchase QBO Hongkong version directly.

https:// quickbooks.grsm.io/HongKong

https:// quickbooks.grsm.io/HongKong-option

 

MarsStephanieL
QuickBooks Team

Hong Kong Branch QuickBook don't make any contact with us, but yet they got the master admin user type of our online quickbook. I do not understand why?

Hi there, @accounts307.

 

I can see that you have no hold of your QuickBooks Online (QBO) company. If you're the one who subscribed in QBO, you will be automatically the Master Admin of your company. I'd like to hear more about this to help you further.

 

Also, I suggest contacting our Customer Care team to verify your account further about it. Here's how to contact them:

 

  1. Go to the ? Help button located at the top-right corner of your page.
  2. Click Contact US at the bottom of the Help section.
  3. Enter your concern such as, "Can't log-in as Master Admin."
  4. Select Continue.
  5. Choose how you wanted to be assisted and then follow the on-screen instructions.
  6. Confirm the transaction.

I added this help article for your guide in managing your QuickBooks Online company: Getting started with QuickBooks Online.

 

I'll be here if you need anything else. Keep safe.

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