cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

How can a user that I have invited sign on?

I have sent an invite to a person but she is unable to sign on . It says there is no company linked to her. However, on my computer it shows she is "Invited'
1 Comment
Highlighted
QuickBooks Team

How can a user that I have invited sign on?

Hey there, @pbpatter.
 
There's an open investigation with regards to adding users. Our product engineers are aware of this issue, and are now working hard to fix this the soonest.
 
I recommend giving our Customer Care Team a call to add your account details to the list of affected users. This way, they can pull up your account in a secure environment and sign you up to receive email updates as soon as they become available. 

 

To contact QuickBooks Online Support:

 

  1. Click the Help icon.
  2. Hit Contact us.
  3. Enter "invite users" in the description, then click Let's talk.
  4. Choose Get a callback.

 

To ensure we address your concern on time, check out our support hours.

 

Feel free to go back to this thread if have further questions. I'll always have your back.

Need to get in touch?

Contact us