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Level 1

How can a user that I have invited sign on?

I have sent an invite to a person but she is unable to sign on . It says there is no company linked to her. However, on my computer it shows she is "Invited'
1 Comment 1
QuickBooks Team

How can a user that I have invited sign on?

Hey there, @pbpatter.
There's an open investigation with regards to adding users. Our product engineers are aware of this issue, and are now working hard to fix this the soonest.
I recommend giving our Customer Care Team a call to add your account details to the list of affected users. This way, they can pull up your account in a secure environment and sign you up to receive email updates as soon as they become available. 


To contact QuickBooks Online Support:


  1. Click the Help icon.
  2. Hit Contact us.
  3. Enter "invite users" in the description, then click Let's talk.
  4. Choose Get a callback.


To ensure we address your concern on time, check out our support hours.


Feel free to go back to this thread if have further questions. I'll always have your back.

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