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Level 1

How can i add my Accountant under user, I have no way of doing it?

1 Comment

How can i add my Accountant under user, I have no way of doing it?

Welcome aboard to the QuickBooks family, @user63474.


I can help provide the information you need in using QuickBooks Online. Right now, only the admin and existing accountant user can add a new accountant.


The Simple Start, Essentials, and the Plus version can invite up to 2 accountants. While the Advanced plan supports up to 3 users.


If you don't have the required access rights, you'll need to get in touch with the admin to perform the process. If you have the right and the problem persists, I suggest performing some basic troubleshooting steps to help isolate and fix the issue. 


Please start with signing into your account through an incognito window. It'll allow you to access QuickBooks without using cookies.


Here are the keyboard shortcuts depending on your browser:


  • Google Chrome: press Ctrl Shift N
  • Mozilla Firefox: press Ctrl Shift P
  • Microsoft Edge: press Ctrl Shift P
  • Safari: press Command Shift +N

If it works, I suggest you proceed with clearing the cache. There are times too much data can accumulate over time and cause issues within the system.


Additionally, I encourage you to visit the following resource which has video tutorials to help a user learn how to invite and remove accountants: Invite or remove an accountant.


For future reference, I'm adding extra article about adding and managing users in QBO: How to Add & Manage Users For Your Company.


Let me know in the comment section below if you have any other questions. Have a great day ahead.

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