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How can I cancel this

1 Comment 1
QuickBooks Team

How can I cancel this

Hello, @hairydeed-comcas.


I'd like to ensure that we're on the same page so I can better address this concern. May I know what are you trying to cancel? Any further details are much appreciated.


On the other hand, if you're trying to cancel your QuickBooks Online account, this can be done in the Accounts and Settings section. 


Here's how:

  1. Log in to QuickBooks Online.
  2. Click the Gear icon.
  3. Select Account and Settings.
  4. Choose Billing and Subscription on the left.
  5. Hit on Cancel.
  6. Select Continue to Cancel and Continue to Cancel again.
  7. Answer the exit survey and choose Confirm Cancel.

The following is a brief video to serve as an example of this process:


I recommend the following article for further insight into this, such as what happens with your data: How to Cancel Your Subscription.


However, if you want to eliminate or cancel your data so you can start over, you can only do this if your account is less than 60 days. Please keep in mind that this process only works for QuickBooks Online Plus and Essentials. The system deletes all data entered into the company, and you're unable to restore or reverse them.


To purge the data, follow the steps listed below:

  1. Log in to your QuickBooks Online account.
  2. Change the URL to include /purgecompany.
  3. Example: URL shows, change to:
  4. The next screen will provide a summary of the items to be deleted.
  5. Type the word “YES” once the data gets deleted, then click OK.
  6. Click Wipe Data once your selections are complete.
  7. Once the deletion is complete, you will be rerouted to your home page.

If not, you need to cancel your account and start a new subscription. When canceling it, just follow the steps I shared above.


To start a new account:

  1. Go to
  2. Fill up the User ID and password.
  3. You can use the same user ID and a password you previously had. If you activated payroll in the account, this is the best option for you.

You can read through this article for additional information: Delete your data and start over in QuickBooks Online.


Please let me know if you're referring to something else. I'll be around to assist you further. Have a nice day!

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