Thank you for posting, @lee21.
You can go to the Customer Account Management Portal for QuickBooks Desktop or CAMPS to update the primary contact of the account. Follow the steps below:
For detailed information, see this change or update Primary Contact on your QuickBooks Account article.
However, if you no longer have access to the primary contact's account, you can update it by reaching out to our Customer Support. You can arrange a callback to talk to them. Follow the steps below:
Here's the contact the QuickBooks Desktop Customer Support Team article for more information about this.
Keep me posted if you still have questions about updating your primary contact. I'm always here to assist.
Thanks for getting back to us, lee21.
Yes, our QuickBooks Desktop Technical Team can help override this. Just make sure to provide the necessary information needed when accessing the account.
We take the privacy and security of your data very seriously. And, we want that only authorized users can access your account.
I've added this article, Set up QuickBooks Desktop administrator and password in case you need to add one. It includes detailed steps for your guidance.
Don't hesitate to leave a comment below if there's anything else you need.
Sorry no access to her email address to login.
If her email address to login into CAMPS is using your business email address, you may reset the password. Otherwise, you have to ask Intuit to reset it for you with a certain procedure.
Good Evening, @SteveO17.
It's great to see a new face here in the Community. It only takes a few easy steps to get in touch with our Customer Support Team. Here's how:
If you're not able to do these steps, please let me know. I want to make sure that you're able to get in touch with our Support Team as soon as possible. Have a great day!
I have been trying to download the necessary pdf documents (license & articles of incorporation) on the camps page but it does not allow me to do it. there is a buffering circle on the area where I am to download which continues to buffer and when I drag documents over to download it does not allow download to happen.
Hi there, liajohnson.
Thanks for dropping by the Community this afternoon. I'm happy to help you out today. Below I've got a few troubleshooting steps for you to try to get your software back up and running properly. Follow along below:
Run Quick Fix my Program from the QuickBooks Tool Hub:
The QuickBooks Tool Hub helps fix common errors. For the best experience, we recommend using Tool Hub on Windows 10, 64-bit.
Note: If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.
The Quick Fix will shut down any open background processes QuickBooks uses. It'll run a quick repair on your program.
You can find these steps as well as additional troubleshooting options such as the QuickBooks Diagnostic tool and more in this article. If you're still having trouble, I would suggest using the steps provided above by my colleague Candice above and try reaching out to our support team. They specialize in individualized assistance in situations just like yours. You can also find the steps to reach them in this article here.
If there's anything else I can do to help moving forward, please, don't hesitate to post here anytime. Thanks and I hope you have a great weekend.
Hey there, dm160681.
Thank you for dropping by the Community today, If you're looking for guidance on making your authorized user your primary contact, then look no further. The steps I'm including below will guide you on the process of changing the Primary Contact.
We will process your request within 3 business days.
Checking the status of a request:
After we review your request, you'll receive an email. If you're missing any info, we'll provide details so you can resubmit your request. info. You'll need to resubmit all of your documentation together for us to approve the request. If you have any other questions or need more specific guidance, I would suggest reaching out to our support team. Thank you for your time and I hope you have a lovely day.
Thanks for reaching out to the Community, @AccountingCRCA.
I'd like to ensure that you'll be able to submit the request for primary contact change successfully in QuickBooks Desktop.
The steps shared by my peer Nick_M above will help you fix the issue with downloading the documents. I'd recommend going through the process and see how it goes. After that, you can proceed with sending the request by following the instructions outlined in this thread.
You can also check out this link for more details: Learn how to change the primary admin or primary contact for QuickBooks Desktop.
On the other hand, if you don't have access to the Customer Account Portal, you can send a request to our account protection team to recover your account.
Here are the process that you need to do:
Please see this reference for complete details and where to attach your proof of identity: Recover your account when you can't sign in.
We'll take care of your request within one business day. Our business hours are Monday through Friday, 8:00 AM to 5:00 PM PT.
Once you're back in your account, you can change your email address or other info. For extra security, our general support team doesn't have access to update your info.
However, if you need assistance with the process, you can always reach out to our Customer Care Team. They'll be able to check on your account and guide you with the process.
To reach our support:
Get back to me if you have more questions with managing your account or with QuickBooks. I'm always ready to help. Take care!