Thank you for posting, @lee21.
You can go to the Customer Account Management Portal for QuickBooks Desktop or CAMPS to update the primary contact of the account. Follow the steps below:
For detailed information, see this change or update Primary Contact on your QuickBooks Account article.
However, if you no longer have access to the primary contact's account, you can update it by reaching out to our Customer Support. You can arrange a callback to talk to them. Follow the steps below:
Here's the contact the QuickBooks Desktop Customer Support Team article for more information about this.
Keep me posted if you still have questions about updating your primary contact. I'm always here to assist.
Thanks for getting back to us, lee21.
Yes, our QuickBooks Desktop Technical Team can help override this. Just make sure to provide the necessary information needed when accessing the account.
We take the privacy and security of your data very seriously. And, we want that only authorized users can access your account.
I've added this article, Set up QuickBooks Desktop administrator and password in case you need to add one. It includes detailed steps for your guidance.
Don't hesitate to leave a comment below if there's anything else you need.
Sorry no access to her email address to login.
If her email address to login into CAMPS is using your business email address, you may reset the password. Otherwise, you have to ask Intuit to reset it for you with a certain procedure.
Good Evening, @SteveO17.
It's great to see a new face here in the Community. It only takes a few easy steps to get in touch with our Customer Support Team. Here's how:
If you're not able to do these steps, please let me know. I want to make sure that you're able to get in touch with our Support Team as soon as possible. Have a great day!