cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

How can I change our Primary Contact on QB as the employee is no longer with our company?

 
8 Comments 8
Highlighted
Level 12

How can I change our Primary Contact on QB as the employee is no longer with our company?

Do you have any access to his/her email address to login CAMPS?

Highlighted
QuickBooks Team

How can I change our Primary Contact on QB as the employee is no longer with our company?

Thank you for posting, @lee21.

 

You can go to the Customer Account Management Portal for QuickBooks Desktop or CAMPS to update the primary contact of the account. Follow the steps below:

  1. Go to camps.intuit.com.
  2. Select QuickBooks Desktop and scroll down to the Primary Contact section and select Change.
  3. Choose the new primary contact from the list of contacts on the account.
  4. Click Save and Close.

For detailed information, see this change or update Primary Contact on your QuickBooks Account article.

 

However, if you no longer have access to the primary contact's account, you can update it by reaching out to our Customer Support. You can arrange a callback to talk to them. Follow the steps below:

  1. From your QuickBooks Desktop account, click the Help menu at the top. 
  2. Select QuickBooks Desktop Help. On the Have a Question? window that appears, click the Contact Us button at the bottom part of the page. 
  3. Provide some insight with this concern in the Tell us more about your question box. Then, hit the Search button. 
  4. You'll now be provided a few support options. 
  5. Select Talk to a Specialist to arrange a callback from a support agent. Or Message an Agent to chat with them directly. 

Here's the contact the QuickBooks Desktop Customer Support Team article for more information about this. 

 

Keep me posted if you still have questions about updating your primary contact. I'm always here to assist. 

Highlighted
Level 1

How can I change our Primary Contact on QB as the employee is no longer with our company?

No we dont have access as we need her to log in. Can support help with this by overriding?

Highlighted
Level 1

How can I change our Primary Contact on QB as the employee is no longer with our company?

Sorry no access to her email address to login.

Highlighted
QuickBooks Team

How can I change our Primary Contact on QB as the employee is no longer with our company?

Thanks for getting back to us, lee21.

 

Yes, our QuickBooks Desktop Technical Team can help override this. Just make sure to provide the necessary information needed when accessing the account.

 

We take the privacy and security of your data very seriously. And, we want that only authorized users can access your account.

 

I've added this article, Set up QuickBooks Desktop administrator and password in case you need to add one. It includes detailed steps for your guidance.

 

Don't hesitate to leave a comment below if there's anything else you need.

Highlighted
Level 12

How can I change our Primary Contact on QB as the employee is no longer with our company?


@lee21 wrote:

Sorry no access to her email address to login.


If her email address to login into CAMPS is using your business email address, you may reset the password. Otherwise, you have to ask Intuit to reset it for you with a certain procedure.

Highlighted
Level 1

How can I change our Primary Contact on QB as the employee is no longer with our company?

The authorized contact email address no longer exists. How do I contact Intuit to override ?

Highlighted
QuickBooks Team

How can I change our Primary Contact on QB as the employee is no longer with our company?

Good Evening, @SteveO17

 

It's great to see a new face here in the Community. It only takes a few easy steps to get in touch with our Customer Support Team. Here's how: 

 

  1. Go to the Help menu. 
  2. Pick QuickBooks Desktop Help
  3. Click Contact Us
  4. Type in your question and press Continue
  5. Scroll down and choose to Get a Callback

 

If you're not able to do these steps, please let me know. I want to make sure that you're able to get in touch with our Support Team as soon as possible. Have a great day!

Need to get in touch?

Contact us