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Level 1

How can I close quickbooks account? Is free trial, can´t find "cancel free trial" even that the instructions in the website says that. I don´t have that option.

 
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Anonymous
Not applicable

How can I close quickbooks account? Is free trial, can´t find "cancel free trial" even that the instructions in the website says that. I don´t have that option.

Hi, raquel2.

 

Let’s try to follow the instructions again but using a private browser this time. If you’re able to cancel it successfully on a private window, it’d be best to clear your browser’s cache. You can also switch to other browsers. There are times that the overloaded files in your browser can cause unusual behaviors.

 

However, if you’re still unable to cancel the subscription, I’d recommend logging in to CAMPS using your Intuit credentials. This lets you manage your account including canceling a subscription.

 

Please consider on posting here again if there’s anything else you need.

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Level 1

How can I close quickbooks account? Is free trial, can´t find "cancel free trial" even that the instructions in the website says that. I don´t have that option.

Hi MikiD!

I'm having the same situation as raquel2. I've followed your instructions and tried to login my account through CAMPS and still ended up with the same scenario. Please cancel my Trial.

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QuickBooks Team

How can I close quickbooks account? Is free trial, can´t find "cancel free trial" even that the instructions in the website says that. I don´t have that option.

There's no need to cancel the trial subscription, J33.

 

The trial subscription will be cancelled automatically after the 30 days trial period. You'll then receive an email about the cancellation once QuickBooks cancelled your account.

 

Also, you can contact our Customer Support team to help cancel your account.

  1. Go to the Help icon.
  2. Select Contact us.
  3. Give a brief description of your concern.
  4. Click Continue. Then, choose either Start Messaging or Get a callback.

Feel free to reply on this thread if you have other concerns. Thanks for dropping by.

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Level 1

How can I close quickbooks account? Is free trial, can´t find "cancel free trial" even that the instructions in the website says that. I don´t have that option.

I need to cancel the free trial.

Highlighted
Level 1

How can I close quickbooks account? Is free trial, can´t find "cancel free trial" even that the instructions in the website says that. I don´t have that option.

Will my free trial automatically end?

 

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QuickBooks Team

How can I close quickbooks account? Is free trial, can´t find "cancel free trial" even that the instructions in the website says that. I don´t have that option.

Hi FUUF. 

 

Thanks for dropping by the Community, I can show you how to cancel your free trial so that you wont be charged at the end of the trial. Follow these steps in the first 30 days of having the free trial:

  1. Select Settings ⚙ and then Account and Settings.
  2. Select Billing & Subscription.
  3. Select Cancel your trial.
  4. Select Continue to cancel.
  5. Follow the steps on the screen.
  6. Select Submit and cancel subscription.
  7. Select Got it.

If you have any other questions, feel free to post here anytime. Thank you and have a nice afternoon. 

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Level 1

How can I close quickbooks account? Is free trial, can´t find "cancel free trial" even that the instructions in the website says that. I don´t have that option.

Where do I log in to follow these instructions?

I've opened my QuickBooks program but there are no "Settings" from which to begin?

Where do I begin to cancel?

Sally

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QuickBooks Team

How can I close quickbooks account? Is free trial, can´t find "cancel free trial" even that the instructions in the website says that. I don´t have that option.

Hello there, @FUUF.

 

Let me provide you additional information in canceling your QuickBooks Online. 

 

Here are some additional information you need:

  1. You can log in to your QuickBooks Online account using this link: https://quickbooks.intuit.com/login/.
  2. You can see the Accounts and Settings by clicking the Gear icon beside the notification bell Icon.

 

Then follow the rest of the steps provided by Nick_M .  If you still have a hard time canceling your account, I recommend contacting our QuickBooks Online support team to cancel it for you.

 

I'll be happy to assist you further if you have additional questions. Have a great day!

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