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userconsuella-burton
Level 1

How can I purge the data in the student edition of Quickbooks

It won't let me purge because it states the data is more than 60 days old
5 Comments 5
Catherine_B
QuickBooks Team

How can I purge the data in the student edition of Quickbooks

I can help you delete your data and start over, userconsuella-burton.

 

If your account is 60 days old or older, you can cancel the subscription and create a new company. I'll show you how to cancel: 

 

  1. Go to the Gear icon and select Account and Settings.
  2. Select the Billing and subscription tab.
  3. Click Cancel subscription.
  4. Follow the steps to cancel your account.

Then, sign up for QuickBooks Online. You may use the same user ID and password you used before.

 

You can use this reference if there are data you need from the previous account to the new one: Move your lists to QuickBooks Online.

 

Keep me posted if there's anything else that you need help with. Take care!

userconsuella-burton
Level 1

How can I purge the data in the student edition of Quickbooks

It will not allow me to cancel the subscription in the student edition

Mark_R
Moderator

How can I purge the data in the student edition of Quickbooks

Don't sweat, @userconsuella-burton. I've got your back on canceling your QuickBooks subscription for the student edition so you can start over.

 

Canceling a subscription for the student edition can't be done through your QuickBooks Online (QBO) account. You'll want to reach out to your teacher or get in touch with our support team. This way, they can assist in canceling your subscription and help you start over.

 

To reach them, please click on this link: https://www.intuit.com/partners/education-program/support/#chat.

 

You might also want to check out this article to learn more about Intuit Education: Top Intuit Education questions.

 

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.

Sue3535
Level 1

How can I purge the data in the student edition of Quickbooks

I am a student and have a student quickbooks online version.  I want to erase everything I have done so far and start over.  I have searched and searched for how to do this and there is no help online anywhere.  I really think you should provide this in the help menu and all over the place.

 

The only thing that I can find is for the regular version of quickbooks online where you go the accounts and cancel subscription and then open a new account.  We do not have that option in our student quickbooks online.

 

Please help

Susie

Rasa-LilaM
QuickBooks Team

How can I purge the data in the student edition of Quickbooks

Thank you for joining this thread, Sue3535.

 

I appreciate your efforts in trying to look for a solution to your concern. Let me help and route you in the right direction on how to purge your QuickBooks Online (QBO) data. 

 

Since you're using the student version, I recommend contacting our QBO Care Team for further assistance. They have extra tools to erase your data and ensure you can start fresh with the account. I'll help and guide you to get the support information.

 

Here's how:

 

  1. Click here to open the QuickBooks Education page.
  2. In the upper-right, click the drop-down for Select Country and choose United States (English).
  3. Navigate to the Support menu and press the drop-down to select how you wish to connect with our supportability team.

 

For additional resources, here's a link that contains all resources you need about the program: Self-help guide. These tools will help build your confidence and guide you on how to easily navigate in QBO.

Stay in touch if you need help with performing any QBO tasks. I'll get back to make sure this is taken care of for you. Have a great weekend.

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