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Welcome to the Community, @cille_gonzales.
To reset your QuickBooks account, it must be within 60 days old (90 for non-US accounts). Let me show you how:
On the other hand, if your account is active for 60 days or more, you can cancel your account directly on your QBO profile and start from the beginning.
Start a new company
For more details and methods on how to cancel your account, you can refer to this page: Cancel your QuickBooks Online subscription or trial.
Also, I'll add this article on how to recover your user ID if ever you forgot your login information: Reset your password or recover your user ID for QuickBooks Online.
Please feel free to leave a message or tag me (@Jovychris_A) if you need more assistance. I'll be around to help. Take care!