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ehealthforeveryo
Level 1

How can we confirm our actual subcription renewal date? Our QuickBooks premier plus package purchased on 20/12/2019 but our intuit account renewal date is 25/11/2021.

on our intuit account our premier plus package is showing a renewal date of 25/11/2021 so how can we confirm our actual subcrition renewal date so it will not expire
3 Comments 3
AlcaeusF
Moderator

How can we confirm our actual subcription renewal date? Our QuickBooks premier plus package purchased on 20/12/2019 but our intuit account renewal date is 25/11/2021.

Hi there, @ehealthforeveryo.

 

Welcome to the Community. I'm here to help you verify the renewal date of your QuickBooks subscription.

 

You can go to the Customer Account Maintenance Portal (CAMPs) website to view the details of your subscriptions. CAMPs allow you to manage your account and services in one place.

 

Here's how:

 

  1. Go to camps.intuit.com
  2. Sign in with your Intuit Account info. This could be different from what you use to sign in to your company file.
  3. If you see multiple products to choose from, select QuickBooks Desktop to go to CAMPs.

If you think the renewal date is incorrect, please proceed with contacting our QuickBooks Support Team. They'll be able to check your account and provide the necessary information about the subscription.

 

Let me walk you through how:

 

  1. Go to the Help menu of the company file, then select QuickBooks Desktop Help.
  2. Hit the Contact us link.
  3. Click Search for something else.
  4. Enter your concernthen tap Search.
  5. Click on Start a Message.

I've also attached an article you can use to manage your Desktop subscriptions and services: Manage your QuickBooks Desktop subscriptions and services.

 

Leave a comment below if you have other concerns related to your account. The Community and I will be around to help you.

E_
Level 1

How can we confirm our actual subcription renewal date? Our QuickBooks premier plus package purchased on 20/12/2019 but our intuit account renewal date is 25/11/2021.

We received notification our 05.20.21 renewal is 299.95

 

Our credit card was charged 550.28. We never authorized 550.28. We want to speak to a person

 

S. Hill

Joesem M
Moderator

How can we confirm our actual subcription renewal date? Our QuickBooks premier plus package purchased on 20/12/2019 but our intuit account renewal date is 25/11/2021.

Nice to have you in the Community space, @E_.

 

The step shared by AlcaeusF will walk you through how to contact our Customer Support Team. From there, they can check your account and investigate why your credit card is charged higher than the notification you received.

 

You can also contact our representatives outside of QuickBooks. Let me show you how:

 

  1. Go to this link: https://quickbooks.intuit.com/learn-support/en-us/contact.
  2. Choose the edition of your QuickBooks.
  3. Enter a brief discussion of your concern, then click Continue.Capture.PNG
  4. Choose Chat with us or Have us call you.Capture.PNG

 

 To ensure they help you time, please check our available time for each kind of support by going to this article: Support hours and types

 

Also, your current subscription or renewal rate is dependent upon its original rate and any discounts offered at the time your subscription began. Please refer to this link and check where charges are coming from and why: Understand Intuit charges on your credit card or bank statement.

 

Additionally, you can check your desktop account using our  Customer Account Management Portal (CAMPs). This way, you'll be able to manage the registered products under your Intuit email.

 

You can also visit our Help articles page for reference. There, you can read articles that will guide you in completing your future tasks.

 

I'll be here if you have other questions or concerns. I'd be happy to answer them for you. Take care and have a beautiful day ahead.

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