I'm pleased to inform you that the QuickBooks Online (QBO) mobile application does not require you to activate support services to contact our expert support team, @lacavaaaron. Let me show you how to connect with our live support team via the QuickBooks mobile app for assistance.
In the QBO mobile application, all users can access help support directly through the app without any prior activation required. Let's ensure the app is updated so that you can connect to our help services seamlessly.
To begin with, here's how to connect with our expert support team through the QuickBooks mobile app on IOS devices:
- Sign in to the QBO mobile app.
- Click on the Menu button in the lower right corner of the screen.
- Click All tab, then scroll down in the Attachments section.
- Select Help and choose how to connect with expert support.

- If you want to contact our live support team, you can click Articles and Support.

- Click on Contact Us.

- Select the specific concern you want to talk with or click Ask about something else.

- You can enter your concern in the box field, then click Continue.

- Select Callback, to reserve a spot and let the available expert call you back.
To learn about their hours of availability, you can refer to this article. The support hours in this article can also apply to the QuickBooks mobile application: Get help with QuickBooks products and services.
Alternatively, you can access your QBO account through the web browser to connect with our live support team.
If your customer plans to pay your invoices, you'll need to record invoice payments for accurate documentation. I'll attach this resource for guidance: Receive an invoice payment using the QBO mobile app.
We would like to inform our valued customers that everyone is entitled to our expert support services for additional assistance. If you have any questions, please feel free to ask below. I'd be happy to assist you throughout the process.