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doridans
Level 1

How do I cancel my auto renewal to QB Plus annual subscription Pro?

 
6 Comments
AileneA
QuickBooks Team

How do I cancel my auto renewal to QB Plus annual subscription Pro?

You'll want to cancel your QB Plus annual subscription Pro, @doridans

 

To cancel it, you can follow the steps below: 

  1. Sign in to camps.intuit.com.  
  2. Find your subscription in the Product & Services. 
  3. Click Details
  4. On the upper right corner, under Status click Cancel service.   

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Even though your account is cancelled, you'll continue to have access to your service through the end of your current subscription period. Your service will be terminated at the next auto-renew date. 

  

If you wish to reactivate your account, you can reach our customer support team.

 

Please know we are always here to lend you a hand. Happy Holiday!

 

doridans
Level 1

How do I cancel my auto renewal to QB Plus annual subscription Pro?

I was able to complete steps 1 - 3.  On step 4, in the upper right hand corner under Status, it only says ACTIVE.  There is no option to cancel service.

AlcaeusF
Moderator

How do I cancel my auto renewal to QB Plus annual subscription Pro?

Thanks for getting back, @doridans.

 

Since the option is missing and performing the task, such as canceling the auto-renewal can’t be done here for security reasons. I recommend you proceed with contacting our QuickBooks Specialists.


One of our support agents can take a look at your account and stop the renewal in a secure environment. Here's how you can reach them:

 

  1. Click Help at the top.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Give a brief description of your issue and click Continue.
  5. Select either Talk to a Specialist or Message an Agent. 

You can reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM and Saturday 6:00 AM - 2:30 PM PST.

 

I also invite you to visit our New Features section to know what our product development team is working on. From there, you’ll see the latest enhancements added to the product (see screenshot below).

 

 

Stay in touch whenever you have additional questions about QuickBooks Desktop. I’m here to make sure you’re taken care of. Have a great rest of the day.

doridans
Level 1

How do I cancel my auto renewal to QB Plus annual subscription Pro?

No, “chat” was closed yesterday. So, I still couldn’t cancel my auto renewal. I don’t have access to my computer for the next 3 days. I am now going to call customer service to see if I can cancel that way.

doridans
Level 1

How do I cancel my auto renewal to QB Plus annual subscription Pro?

No, “chat” was closed yesterday even though they posted that they are open 24/7. I don’t have access to my computer for 3 days so I will call customer service to cancel. I hope that works.

JessT
QuickBooks Team

How do I cancel my auto renewal to QB Plus annual subscription Pro?

Hi there, doridans.

 

Thank you for always updating us on every step you've taken. I've checked with our phone agents. Their lines are open right now. You can request a callback using AlcaeusF's steps above. One of the available agents will help you cancel your subscription.

 

Please feel free to read the Cancellation Policies article for additional reference. Just expand the QuickBooks Pro Plus subscription section.

 

We wish to see you again in the future. If you want to resubscribe, you can contact us anytime.

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