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We have a different way on how you can get in touch with our support, carestop.
Before doing so, I'd like to share the steps below on how you can cancel your account in QuickBooks Online.
Note: After you cancel the account, you will have read-only access to your data for one year. If you cancel during a free trial or if your trial expires, the data is available for 90 days.
Here are the steps:
I'm adding this article for reference: What happens to my QuickBooks Online data after I cancel?.
For reaching out to our Customer Care Support, you can follow the steps below. Please make sure to check out our support hours here: Support hours and types.
Please update me on how the call went. I'm just a few clicks away if you need more help. Take care.