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tsrh405170
Level 1

How do I cancel my subscription?

 
1 Comment 1
FaithA
QuickBooks Team

How do I cancel my subscription?

Thanks for posting in the Community, Tsrh405170. 

 

We're sorry to see you go. We understand that QuickBooks Online (QBO) may not be the best fit for your business. Nevertheless, we want to make sure that you find the right tools, and we're here to help. To cancel your subscription or trial, please follow these steps:

 

  1. Sign in to the Intuit Account Manager.
  2. Select Products & billing, then select your company name. This will take you to your subscription page.
  3. Find the product you wish to cancel, then select Cancel.
  4. You’ll see a multiple-choice survey on why you're canceling your subscription. Once you’ve filled it out, select Continue to cancel.
  5. You’ll see a page that details product benefits, and the last day you'll be able to use your subscription. Select Continue to cancel.
  6. You’ll see a pop-up confirming your subscription is canceled. Select Got it.

 

Please note that if you are still within the billing period you last paid for, you can resume your subscription and stay on the same billing by selecting Resume subscription. However, if you are outside of the billing period, you will have to go to the web to re-subscribe.

 

I'll be including this helpful resource that provides additional information on this process: Cancel your QuickBooks Online subscription or trial.

 

Alternatively, we offer you the option to manage your plan to better suit your business needs. Feel free to check out this article: Upgrade or downgrade your QuickBooks Online edition.

 

We're committed to your business's growth, and we're here to assist you with any questions or concerns you may have. Please don't hesitate to come back to this thread for any further queries on your subscription. I'm always happy to help. Keep safe!

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