How do I cancel my Tsheets subscription?

Goof afternoon, @debbie-clapper4! Thanks for reaching out for help in the Community. We're sorry to see you go, but I an happily help you cancel your account.

You can cancel from within your TSheets account. Here are the steps:

1. Login to tsheets.com.
2. Go to Company Settings on the left menu.
3. Click on Account & Billing.
4. Lastly, click on Cancel Subscription.

I'll attach this article as well for reference: Close your TSheets account.

If you don't see those steps, would you mind replying with a screenshot of what you're seeing in your account? I'm looking forward to hearing from you!

I am in free trial currently, however are there any contracts involved in any of the subscriptions? Are there penalties to cancelling, or any fees? Thank you. 

Good afternoon, @agillespie! Thank you for coming to the Community for help with your account. I'd love to walk you through your options.

We're sorry to see you go, but in trial, there's no need to cancel unless you have put a credit card on file. There's no contract or penalities, the trial will just expire. :)

If you prefer to cancel anyway, there's a way to do this:

1. Go to Company Settings on the left menu.
2. Click on the Account & Billing tab.
3. Choose Close Account and then Permanently Close My Account.

If those steps aren't matching up with your trial, you may be on our newer billing format. Here are the steps for that:

1. Click on your First/Last name in the dropdown (top-right of account).
2. Go to Billing & Subscription, then click on Cancel your trial.

As always, feel free to reply to this post if you have any questions. All of us here in the Community are happy to help!

See attachment.

I went into company settings and there is no option for accounts and billing. I am attaching the screenshot.

Hello @Juanita4,

Since you're still unable to cancel your subscription even after following the steps above, I'd recommend contacting our Customer Care Support.

With their tools, one of your specialists can pull up the account on file and share the steps needed to cancel your account. To do so, here's an article you can read to learn more about how you can connect with our experts: QuickBooks Time - Contact TSheets.

Additionally, I've got you his helpful reference for a compilation of articles you can use while working with us: About TSheets Company Settings.

If you have any other questions, please let me know by leaving any comments below. I'll be here to lend a hand. Stay safe!

I am trying to follow these directions for my company, but I don't have "Account and Billing" under "Company Settings," and I can't find "Cancel Subscription" under any other tabs.  Helps!

Hello kimmcintre,

Welcome to the QuickBooks Community! Do you use Quickbooks Time with QuickBooks Online and/or with payroll? It sounds like you may be using our bundled option, but I wanted to be sure.

I will be here looking forward to your response! Keep me posted! 

I need to cancel Tsheets subscription, however, I do not have Accounting and Billing listed under Company Settings. 

Hi, @SoCalGirl

Hi,@SoCalGirl

Thanks for reaching out to the Community. We’re unhappy to see you go but I'm here to help and make sure that you can successfully cancel Tsheets subscription.

I’d like to shed some light about the difference between (QBOA) QuickBooks Online Accountant and (QBO) QuickBooks Online.

QBOA and QBO have different interface.

If you are using (QBOA) QuickBooks Online Accountant, here’s how to get there:

1. Go to Settings
2. Under your company column, select Subscription and billing
3. Select Accountant-billed-subscription or Client-billed subscriptions

You can also refer this article for your guide: Close QuickBooks Time Account

 For (QBO) QuickBooks Online, here’s how:

1. Go to Settings
2. Click Accounts and Settings
3. On the left pane, select Billing and Subscription

I'll attach this article as well for reference: Cancel Subscription

I'll be here if you have other questions. Let me know in the comment section and I'd be happy to back you up. Have a wonderful day ahead. 

When I click on billing and account info, NOTHING ever comes up.  So, effectively, I cannot cancel my subscription. What's another option?

Thank you for visiting the QuickBooks Community, Ah427. Let me share details on why the Billing page isn't working the way you need it. Then, ensure you'll be routed to the right support team to assist you in canceling your account.

The issue about the page not being found or nothing coming up when going to the Billing and Subscription section has been recently tagged as an ongoing issue. For now, we're unable to provide an exact workaround to be performed. 

I recommend contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. They can also provide information about the refund process.

Lastly, you may refer to this article to view various details on how you can manage your QBO subscription and to view your billing history: Manage billing, payment, and subscription info in QuickBooks Online.

Please don't hesitate to post again or click the Reply button below if there's anything else you need help with your subscription. I'm always here to help you anytime. Take care and keep safe!

I have the same problem, this issue is still not resolved?

When I navigate to the URL indicated when attempting to go into billing in tsheets it's blank: https://tsheets.intuit.com/page/billing_and_subscription?f=display

I've tried two browsers

It has been our pleasure being part of your business, @tsheets-user.

Let me get the help you need to ensure you'd able to cancel your account.

It could be the problem you encounter is browser-related. I suggest performing some troubleshooting steps to fix this. The cache stored in your browser may be causing the issue. Let's start by accessing your account through an incognito browser.

Here's how:

• Google Chrome - press Ctrl + Shift + N keys on your keyboard.
• Firefox or Internet Explorer - press Ctrl + Shift + P keys on your keyboard.
• Safari - press Control + Option + P keys on your keyboard.

Once a private browser is open, try to cancel your QuickBooks Time account again. Here's what you'll need to do:

1. Login to tsheets.com.
2. In your QuickBooks Time account, go to Company Settings .on the left menu.
3. Select Account & Billing.
4. Click Cancel Subscription.

Once the cancellation is complete, you'll receive a confirmation email.

However, if you can't still cancel your QuickBooks Time account, I suggest contacting our QuickBooks Time support. You can check this article for their contact number: Close your QuickBooks Time account. It also contains information about closing your account.

Let me know if you have additional questions about this or need anything else in QuickBooks. I'm just here for you. Have a great day.

I have never ordered Intuit T Sheets. I am a Pro Advisor and the Payments for Intuit T sheets keeps coming out of my account. I want NO more money coming out of my account for Intuit T Sheets that I never ordered. I have call thur my Pro advisor line and no one could see that I had Intuit T Sheets or had the amount come out of my account. I have been dealing with this for over a year. Please stop this subscription that I did not order and refund all my monies paid to Intuit for something I never subscripted too.

Thanks for joining us here in the Community, Aconnor.

I appreciate you for connecting with us here. Let me guide you to the best way to contact the right person to get the help you need. 

To speak with one of our QuickBooks Time Support Team experts, you may scroll down to the bottom part of the article to see their contact information.

Refer to this article for more information on how to connect with our support.: Contact QuickBooks Time support.

I’m just a post away if you need anything else. Have a great day!