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How do I cancel quickbooks service. "cancel service" link doesn't do anything.

 
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QuickBooks Team

How do I cancel quickbooks service. "cancel service" link doesn't do anything.

Hi there, @lssrocks.

 

Let's access your QuickBooks Online (QBO) account via a private or incognito window. From there, cancel your payroll service. This way, we can also check if the issue is caused by stored cache from your browser.

 

Stored cache for a long time causes unusual behavior to the browser that can affect the views and performance of your QBO. Here are the keyboard shortcut keys to open a private or incognito window.

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer & Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P 

If you're able to cancel your payroll service via a private or incognito window, I recommend clearing your regular browser cache. This will delete stored cache from the browser and prevents unusual behavior.


However, if the issue persists, I suggest using another supported browser. That way, we can check if this a browser-related issue.


Also, before canceling your payroll subscription, you'll want to consult with your accountant to avoid any errors.

 

You can also check this great article for additional reference: Cancel Your QuickBooks Payroll Subscription.

 

Do get back to us whenever you have other concerns. I'll be here to help.

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