My credit card has been replaced so the account number has changed. I want to retain all historical data for the CC and just want to update the credit card number. Nothing I have tried is working. I disable web connect and reconnected but the old account number remains and therefore I am unable to import downloaded transactions.
Hi there brigbard,
I'm here to share how you can update the credit card account number in QuickBooks.
Since the credit card number is part of the information QuickBooks requires to connect to the bank, you'll have to get in touch with your bank to cancel the online services tied to it. Please note any fees for this service will continue until it's completely cancelled.
The online services for the old credit card number might still be active, and that's why the old number was retained when you reconnected the account. Then, you're able to disconnect the credit card account from QuickBooks.
Here's how you can do this:
The downloaded data from the old credit card account will stay hidden until you add the service again.
To set up the online services for the new credit card number, here are the steps:
Please keep me posted on how things go with this. I'm here anytime you need further help with the online bank services in QuickBooks Desktop.
I'm the online version. It also seems absurd to have to close and reopen, hence losing all the previous information, which is actually the same account.
Any updates on this problem?
In the online version, ask QB to update all bank accounts. After that, in the banking tab, when you switch to the account that is not connecting properly (this happens for instance when the cc number changes), you will see a "requires attention" message and a "check connection" link.
When you click on "check connection", QB should show you all the accounts he can see under your login at the bank. In my case, I checked which one had the new cc number and clicked on "reconnect" on that one.
That solved the issue.
Hi there, WatchingPaintDry.
We appreciate the information you've provided on how you resolved the issue. Please know that you're always welcome to post in QuickBooks Community if you have any other concerns.
Wishing you and your business continued success.
Same for me. Desktop Pro 2018, and starting with "pencil icon..." I don't have any of the options available.
What is the process for updating the account number in desktop pro 2018?
I appreciate you for joining this thread, counter_in7ui7ive.
I'd be glad to guide you through the whole process of updating your account number in QuicKBooks Desktop.
When changing the account number for your bank feeds in QuickBooks Desktop, you'll have to deactivate the account first. I'll show you how to do it below:
Now, you can change the banking information by following the steps provided below:
Once done, you can set up the bank feeds again. Let me walk you through how to do it:
Here's an article that outlines a detailed steps on how to set up your bank feeds in QuickBooks Desktop: Set up account for Bank Feeds.
That should do it. If you need more help with this, just let me know as I'm always here to help.
Thank you for joining into this thread, @thefinch.
Let's perform some troubleshooting steps so you can change the account numbers of your account.
Firstly, you'll have to disconnect your online services before changing any of your account information. Thus, you'll have to your bank's support so someone can help you cancel the online services tied to it.
Once done, you can go back to QuickBooks and disconnect your account for online services. To do so:
After doing so, you can now set up your account with the correct account number for online services. Let me show you how:
Additionally, here's a cou[ple of articles you can read for more insights about the steps:
Know that you can always visit our Help Articles page for QuickBooks Desktop Mac in case you need some reference for your future tasks.
If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.