Additionally, if you are the Master or Company Admin and still unable to go further in the steps to change a user, you may need to clear the cache in your web browser. Systematic issues can be related to the cache being full of older data. Clearing it will get everything back up and running at optimum performance. For example, if you're using Chrome, these steps will walk you through the clearing process:
1. Click the three vertical dots in the top right corner.
2. Select History, then History once more.
3. Choose Clear browsing data.
4. Change the Time Range to All Time.