cancel
Showing results for 
Search instead for 
Did you mean: 
tim92
Level 1

How do I delete a "Trial Expired" company from quickbooks online? Its over 60 days old, hence /purge account does not work. No options to delete anywhere on site.

 
2 Comments
GlinetteC
Moderator

How do I delete a "Trial Expired" company from quickbooks online? Its over 60 days old, hence /purge account does not work. No options to delete anywhere on site.

Hello there, tim92.

 

I can provide insights about the expired trial account. It will automatically be deleted only a year after it has been canceled. This is to ensure you can still access your account in case you'd like to reactivate it. 

 

What we can do is to wait a year after the date of cancellation to permanently delete the expired trial account in QBO. 

 

For now, we will take this option as a product suggestion. I would also suggest visiting our QuickBooks Online blog regularly. From there, you'll be updated with the features and enhancements that our developers are currently working on.

 

Feel free to comment below if you need anything else.

Test2Go
Level 4

How do I delete a "Trial Expired" company from quickbooks online? Its over 60 days old, hence /purge account does not work. No options to delete anywhere on site.

Expired trial accounts will be removed from your list of companies in 90 days.

 

If you want to remove it right now, contact support and beg to reactivate it momentarily (if possible). Then, invite a dummy user and make him a Master admin, so he can remove you from the users list. That way, you will no longer see it when you log in.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us