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Established Member

How do I disable the Captcha and Email Verification Code when I am opening QBW from a known IP address?

 
9 Comments
QuickBooks Team

Re: How do I disable the Captcha and Email Verification Code when I am opening QBW from a known I...

Hello @JRobertBurgoyne,

 

In QuickBooks Online, we don't have an option to disable the CAPTCHA and email verification code. But I'd be glad to share a few insights about this.

 

CAPTCHA and email verification code isn't based on IP address but based on the browser. If you login your account to a different browser; CAPTCHA and an email verification code will be asked.

 

Also, if the browser is set to "do not remember history", every time you log in to your account it will ask for CAPTCHA and email validation code.

 

Since CAPTCHA is from your internet browsers, I recommend reading this article to know how to remove CAPTCHA verification in your browser: How to Remove Captcha-Verification.systems Pop-ups [Chrome, Firefox, IE, Edge].

 

Fill me in if you have further questions. I'll be around if you need any help.

Established Member

Re: How do I disable the Captcha and Email Verification Code when I am opening QBW from a known I...

I always use the same PC and the same browser. 

In general we block a lot of cookies, both at the router and per PC. For this PC, I have disabled the Ad Block Plus and disabled the Chrome browser blocking the QBW cookies. 

There should be a way for a known PC at a known IP address to affirm itself, and to thereafter stop receiving CAPTCHAs. This is the functionality I want - not ads within the paid software to ask me to purchase more services from Intuit. 

QuickBooks Team

Re: How do I disable the Captcha and Email Verification Code when I am opening QBW from a known I...

Hello there, JRobertBurgoyne.

 

I'm here to provide additional clarification about the Captcha and Email verification when logging into QuickBooks Online.

 

Once you've tried logging into your QuickBooks account through a regular browser, it'll save the devices through the cache and cookies of the browser. We can try using the QBO app to access your account and see if it's still asking this information.

 

To download the app, you can visit the article I'm adding below:

 

https://quickbooks.intuit.com/apps/.

 

If the Captcha and Email Verification still show on a known IP Address, you may need to check all of the security programs installed on your computer. I highly recommend working with an IT guy to configure the set up of the programs.

 

Please be sure to let me know if you have additional concerns or questions. The Community is always around to help.

Established Member

Re: How do I disable the Captcha and Email Verification Code when I am opening QBW from a known I...

I used the QB desktop version a few years ago but stopped - I can't remember why. 

I am the IT staff. My time is limited so I can't be subservient to multiple software programs, especially software that I pay for. 

I will revert to the QB desktop version and see how that goes. 

Message to Intuit: It's better not to spy on paying customers or to share our data with others. Using the Google CAPTCHA already shares a lot of data with a third party.

Implement authentication by IP address or similar - the Google CAPTCHA is childish and disrespectful to your clients who pay. 

Thank you. 

QuickBooks Team

Re: How do I disable the Captcha and Email Verification Code when I am opening QBW from a known I...

Hello there, JRobertBurgoyne.

 

I appreciate you for sharing your thoughts and opinion on how we can improve our products and services.

 

While the disabling of the Captcha and Email Verification Code in QuickBooks Online, I want to make sure your suggestions gets to our product developers. I encourage you sending them feedback by clicking the Gear icon and selecting Feedback. I'll be sure to personally submit a feature request to hopefully gain this functionality in the future.

 

You can also send your  suggestions through this link: http://feedback.qbo.intuit.com/forums/168199.

 

Your feedback is reviewed by our Intuit Developer Team to determine priority order for future updates. If there's anything else I can further assist, please drop me a reply below and I'll get back to you.

Established Member

Re: How do I disable the Captcha and Email Verification Code when I am opening QBW from a known I...

Hi Charles,

I'll let you pass the information along or discard it. 

It's my strong belief that it's improper to ask your paying clients to do uncompensated consulting for how to improve your product. We pay to use your product and we expect your cooperation in making that experience as pleasant as possible while being respectful of our time. 

As a 10+ year QBW user, believe it or not, I have been disappointed with Intuit! Imagine that.

Points of contention:

  1. The embedded ads in QBW,
  2. User interface changes,
  3. The fee increases, and
  4. The offshore support staff.

Enjoy your afternoon.

QuickBooks Team

Re: How do I disable the Captcha and Email Verification Code when I am opening QBW from a known I...

Hello there, @JRobertBurgoyne.

 

Allow me to join this conversation and address your concern.

 

I can see how this feature would be beneficial for you and your business. I will do my part and raise this concern to our Developers so this will be taken cared of.

 

Your willingness to help us improve our product is highly appreciated.

 

Please know that the Community is always here whenever you need it. 

 

Active Member

Re: How do I disable the Captcha and Email Verification Code when I am opening QBW from a known IP address?

I have two factor authentication enabled on my account, therefore the annoying captcha should not be required. Please remove it for people with two factor enabled.

QuickBooks Team

Re: How do I disable the Captcha and Email Verification Code when I am opening QBW from a known I...

Hello there, Zcherries.


As what my colleagues have provided, we're unable to turn of these features. Though, CAPTCHA and email verification code is based on the browser. If you'll login to a different browser; these information will be asked again.

 

If you're using the same browser when logging in to QuickBooks Online, you'll want it to remember the history so it will not let you enter any validation codes. 

 

I also suggest sending feedback to our product engineers. Just click the Gear icon, then choose Feedback. I'll do my part by passing this to our management team. 

 

Feel free to drop by anytime if you need our help.