I appreciate you for providing complete information on your concern, treasurer161.To figure out why the vendor's name isn't showing in your Journal Entry, let's make sure the vendor is listed as a Vendor, not a Customer, in their profile. I'll guide you through it.
Here's how:
- Go to Expense and click on Vendors.
- Find and select your vendor, then click on Vendor's name.
- If changes are needed, click Edit.
If the vendor's profile appears correct but their name still isn't showing up in the Journal Entry, we should then proceed with the basic troubleshooting steps.
Here are some basic troubleshooting steps for QuickBooks Online (QBO):
- Check Internet Connection: Ensure you have a stable internet connection, as QBO is a cloud-based application.
- Browser Issues:
- Clear your browser's cache and cookies.
- Try using QBO in a different browser or in incognito/private mode.
- Make sure your browser is up-to-date.
3.Log Out and Log In: Simply logging out of your QBO account and logging back in can resolve issues.
For detailed information in managing your vendor's information, feel free to check this article: View and edit vendor transactions in QuickBooks Online.
Additionally, you can generate a vendor-specific report in QBO by following the steps outlined in this article: Run a report with vendor totals in QuickBooks Online.
Don't hesitate to add another post or reply on this thread if you have more questions about your Journal Entry. We are always available to assist you.