How do I get my subscription to renew online? it won't allow me to. it made me do self employed but now I have nothing to refer to all my data is stuck over in the online account I've used for years

I know that this hasn't been easy for you and your business, rachelbraden15

Currently, we have an open investigation about being unable to process subscription renewal. Please that our software engineers are doing their best to get this resolved as soon as possible. You'll want to give us a quick call or chat to add your contact information to our notification list. This way, you'll be updated about the status of the investigation.

Here's how to connect with us:
 

1. Select Assistant from the top menu.
2. Enter “Talk to a human.”
3. Choose Start a chat or Get a callback from the next available expert.
4. You can provide this investigation number for a faster transaction: INV-48260.

I encourage checking our support hours first to ensure that address your concerns on time.

Once it's rectified, you should get the option to resubscribe as soon as you sign in. If you don't, please follow these simple steps to renew your subscription:

1. Sign in to QuickBooks Self-Employed.
2. Select the profile icon and then go to Billing info.
3. Click View options to see different subscription types, then select Subscribe.
4. Review your billing and payment info.
5. Click Subscribe to complete the process.

Additionally, here's an article that you can read to help manage your payment and plan information in QuickBooks Self-Employed: Update your billing and subscription details.

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.