How do I get the current February sales tax liability report if it is not populating?

Thanks for joining us here, ambassador.

The Report period used can be one of the reasons why there's no information populating on your Sales Tax Liability report. Make sure to use the correct one.

If it does the same thing, I suggest performing some basic troubleshooting to identify if it's the browser that's causing this behavior.

As an initial step, please access your account via a private browser (incognito). This doesn't store data in the cache, reason why it's the best place to isolate browser issues.

Refer to the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

Then you can run the Sales Tax Liability report. Just go to Reports and look for the Sales Tax Liability report.

You might also want to learn more about customizing these reports and memorize them to save their customized settings.

If it works, please clear the cache on your browser to delete some outdated files. Otherwise, you can try using other supported browsers to be thorough.

To give you additional information on how sales tax works in QBO, check out the following articles:

• Sales tax in QuickBooks Online.
• Set up your sales tax.

• Set up and use automated sales tax in QuickBooks Online.

Be sure to get back to me if you have additional questions. It would be my pleasure to help. Have a good one!

This did not work. I switched to the new sales tax reporting offered on March 2. After switching the February sales tax liability report did not populate. All the reports in the past had all the information in them using the old system.

Thanks for the additional information you've provided above, @ambassador. With this, I can guide you on the actions you need to take care of this sales tax reporting issue.

Once you switch to the new sales tax reporting, you won't lose any of your existing info. Based on your description, I can see that you've already checked your past returns (sales tax history) through the Taxes menu. Since the sales tax report didn't populate for a certain month (February), I'd recommend contacting our Customer Care team. They can securely pull up your account, identify the cause of the issue, and guide you with a fix.

You'll first have to check out our support hours to ensure we can assist you on time. Here's how to request a callback to talk to one of our representatives:

1. Go to the Help menu.
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? box. 
4. Click Let's talk. 
5. Select Get a callback. 
6. Enter your contact details. 
7. Hit Confirm my call. 

I've attached a screenshot below for your reference.

Also, I'm adding this article to further guide you in using the automated sales tax feature in QBO: Automated sales tax in QuickBooks Online. It includes topics about adding tax categories to your products and services and filing your returns to name a few.

Let me know how it goes in the comments below. If you have other sales tax report concerns, I'm just around to help. Take care always.

QB figured out it was a problem on their end. Engineers are working on it.