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octoberfermen
Level 3

How do I re-send an invitation to a new user who lost his password?

 
1 Comment 1
MoiraskyeT
QuickBooks Team

How do I re-send an invitation to a new user who lost his password?

You can delete their profile and add them as a user again, October. I'll be glad to walk you through the process:

 

  1. Go to the Gear icon, then choose Manage Users.
  2. Locate the user who forgot their password, then click the dropdown arrow beside edit.
  3. Select Delete, then Delete User.
  4. Once done, add them to your QuickBooks Online account again.

 

Alternatively, you can have them use the Forget Password feature so they can reset their password.

 

  1. Have them log in to QBO.
  2. Let them enter their email or user ID.
  3. Click Sign In.
  4. Select Forgot Password, and let them proceed with the next steps.

 

If you want to change or update your QuickBooks account, please refer to this article: Update or change your Intuit Account sign-in information.

 

For additional concerns and questions about re-inviting your user, you can always come back to this forum by clicking the Reply button.

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