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Level 1

How do I reset my password for payroll?

 
9 Comments 9
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QuickBooks Team

How do I reset my password for payroll?

Hi info,

I'd glad to help you with this.

May I know if you're referring to your direct deposit password? Did you receive any error code? I have this great article with step by step instructions on how to reset your pin. If you find you are locked out, it'll be best to contact us. They'll be able to help you unlock your account and reset the pin. Here's where you can check our hotline: 

http://payroll.intuit.com/support/contact/index.jsp?infosrc=qs&service=64

I hope this helps. Please let me know how it goes.

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Level 1

How do I reset my password for payroll?

Direct deposit payroll / forgot password and got an error message and got locked out

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Level 1

How do I reset my password for payroll?

I can login to payroll but then it asks for e mail address again and a phone number, I have tried all of our phone numbers and nothing works

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Level 1

How do I reset my password for payroll?

It is not the password, it is the combination of email address and phone number (payroll)

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Level 1

How do I reset my password for payroll?

It is the screen to validate e mail address and phone number.  I need to change my banking account info for direct deposit

Highlighted
QuickBooks Team

How do I reset my password for payroll?

Hello, @TH101.

 

As much as I love to check this further on my end, I won't be able to open your account here on the Community page for security reasons. At this time, I encourage reaching out to our Support Team so a representative can check and take a look into this further. A representative can also review the email address and phone number associated with your account so you can change your banking account information for direct deposit.

 

To contact support:

 

  1. Go to the Help menu, then click on QuickBooks Desktop Help.
  2. Tap on Contact us. If the button doesn't appear, search something on the search field.
  3. Type in a short description of your concern under the Tell us more about your question: section.
  4. Click on Search.
  5. Choose a way to connect with a representative under the Here's how to connect with a QuickBooks expert about " ..." section.

For the support hours, check out this link: Support hours and types.

 

Also, check out these articles for additional reference about changing direct deposit information in QuickBooks Desktop:

 

Let me know if you have any other questions. I'm always here to help. Have a good day!

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Level 1

How do I reset my password for payroll?

Neither of these links contain articles to help - they go to a blank screen that just says Articles but nothing is there.  I tried twice.

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Level 1

How do I reset my password for payroll?

Neither of the links work in this answer.  They both go do an empty screen that says Articles but there is no info.

Highlighted
QuickBooks Team

How do I reset my password for payroll?

Hey, SeifertCPA.

 

Thanks for letting me know those links didn't work for you. I found either the new updated ones or at the very least ones that pertain to that first post.

Please let me know how those work for you. Keep in mind I only redid the links I thought you were looking for from Rasa-LilaM's post. I'm only a comment away. Speak to you soon. Have a great day!

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