How do I see my 2025 information when I did not renew? I did not know it would lock me out.

Hi Treva, it’s great to have you here! Thanks for reaching out to the community. I understand your concern about being locked out of your account and needing guidance on how to renew it. Let me help clarify this for you!

Before we proceed, could you please tell me which product you're currently using? Providing this information will enable us to offer a more personalized solution tailored to your specific needs.

If you’re locked out of your account, your ability to renew depends on the status of your subscription (cancelled or suspended). If your account service has been discontinued, renewals of subscriptions will no longer be available. In such cases, only active subscribers with open accounts may have the option to renew. It’s important to note that all accounts retain read-only access for up to one year if the subscription is not renewed, allowing users to view and retrieve information during that period.

I recommend reaching out to our Live Support team for personalized assistance. They have the tools to check your account's status, help retrieve past data, and explore alternative options for data recovery.

Here’s how you can contact them:

1. Select Need to get in touch? Contact us.
   
   
    
2. Choose which product your question is about from the drop-down menu.
3. Click Continue to proceed.
   
   
   

If you have additional questions or run into challenges, feel free to reply to this post or start a new one. I’m always here to help. Thank you for sharing your concerns, and I’m happy I could assist you today!