Hi there, @mrshbos.
It's my pleasure to assist you in moving your file from QuickBooks Desktop to the Online version.
We can resolve this issue by rebuilding the data file and restarting the export or uploading process. Here's how:
Step 1: Verify your company data
- Select Window, then Close All to close all open QuickBooks windows (reports, transactions, and so on).
- Select File, then Utilities, then Verify Data.
- If QuickBooks reports a problem, continue to step 2.
Step 2: Rebuild your company data to repair problems
- Select Window, then Close All to close all open QuickBooks windows (reports, transactions, and so on).
- Select File, then Utilities, then Rebuild data.
- If you see the message Rebuild has completed, continue to Step 3.
Step 3: Verify your rebuilt company data
- Select Window, then Close All to close all open QuickBooks windows (reports, transactions, and so on).
- Select File, then Utilities, then Verify Data.
- If you see the message QuickBooks detected no problems with your data, continue to step 4.
Step 4: Start the exporting process again
- Click this link: Update QuickBooks to the latest release or go to the Help menu.
- Choose Update QuickBooks.
- Close and reopen QuickBooks to install the updates.
- Select Company, then Export Company File to QuickBooks Online.
- Follow the onscreen instructions.
If the issue persists after you've completed the four steps, I'd suggest you contact our Customer Support team for further assistance.
I've also attached a few of our resources that you can use in the future:
Get back to me if you have additional questions about anything else in QuickBooks. I'll be right here to help you.
