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SDM2
Level 3

How do I view my payment history for my QBO Payroll subscription?

I can view my payment history for QBO account, but I cannot see the payment history for my monthly payroll subscription.
7 Comments 7
Michael K
Moderator

How do I view my payment history for my QBO Payroll subscription?

Hey there, @SDM2. Thanks for reaching out.

 

Payroll subscription invoices are sent via email every month to the primary contact listed in your Payroll Settings. There isn't a way in-product to see these invoices, however you can get in touch with our QuickBooks Online Payroll Support Team and they can provide you with the details. Reaching out is super easy. Check it out:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?) at the top right.
  3. Hit Contact Us to connect with a live support agent.

 

That's it! Use the Reply button below if you have any other questions for me. I'd be happy to answer them. Have a wonderful week!

ATOZBOOKS
Level 3

How do I view my payment history for my QBO Payroll subscription?

If you are looking in your account & settings, you should be able to get to the page that has two tabs - one is for your regular subscription and the next one is for the payroll invoices.

 

You shouldn't have to call support to get this info. It's always readily available once you login.

 

-Lubov Bogopolskaya

A/Z Bookkeeping

SDM2
Level 3

How do I view my payment history for my QBO Payroll subscription?

Thank you for responding.  My account and settings page only has an option to view payment history regarding QuickBooks Essentials, not for QB Online Payroll Core.  The Payroll Core is the subscription that I would like to view my payment history.  Thanks again.

SDM2
Level 3

How do I view my payment history for my QBO Payroll subscription?

Yes, it is unfortunate that something as simple as a Payment history cannot be viewed in the Payroll subscription when it is easy to view in QuickBooks Essentials.  But thanks for responding.

SDM2
Level 3

How do I view my payment history for my QBO Payroll subscription?

I found a solution to this issue!  Under the Reports tab, go to the Payroll section.  In the Payroll section there is a report called "Payroll Billing Summary."  I found my billing statements right there, all I had to do is click on the date I needed.  Hope this helps anyone who would need this  information.

 

bwgee48017
Level 1

How do I view my payment history for my QBO Payroll subscription?

i have been charged three times since july for our basic payroll subscription.  two annual amount s and a monthly charge too. possible effect of not upgrading qb2017 and separately purchasing qb2020? where can i find a person who can review our account and correct these charges? thank you, bruce

DivinaMercy_N
QuickBooks Team

How do I view my payment history for my QBO Payroll subscription?

Hi there, @bwgee48017.

 

To further check your account and verify your payroll subscription charges in a secure place. Please follow these steps to get in touch with a live agent:

 

  1. Go to the Help tab.
  2. Choose QuickBooks Desktop Help.
  3. From the Have a question? page, enter Payroll subscription
  4. Click Contact us.
  5. Choose Call us or Start a message

 

Also, in case you want to invite your employee to access their paycheck through the workforce, you can refer to this article for the instructions: Set up QuickBooks Workforce for your QuickBooks Desktop

 

Keep me posted if you have any other QuickBooks concerns. I'll be here to help. Have a great day ahead.

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