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rgk1
Level 1

How do we remove a Master Administrator who is no longer active with our Rotary Club?

 
Solved
Best answer April 08, 2020

Best Answers
katherinejoyceO
QuickBooks Team

How do we remove a Master Administrator who is no longer active with our Rotary Club?

Welcome to the Community, @rgk1. Removing a master admin user in your company isn't an option in QuickBooks. However, you can assign a new master admin instead. 

 

To do this, you'll need to log in as the master admin if you have access to the email of the master admin. Otherwise, contact the master admin of the account to transfer the master admin role to the existing company admin. 

 

Here's how the master admin can transfer the role to an existing company admin in QuickBooks Online (QBO):

 

  1. Click the Settings (gear icon), then choose Manage Users.
  2. In the User Type column, choose the user you want to appoint as the Admin
  3. Click the drop-down arrow in the Action column, then click Make master admin
  4. A verification code will be sent to the phone number or email on file. Check the code sent to you and enter it in the field. Then, click Continue
  5. Select Make master admin on the prompt.

 

Once done, log out to your account for the changes to take effect. The appointee should accept the role as soon as he receives the invitation sent through his email.

 

However, if the person who has the master admin account no longer available, I'd suggest you contact our QuickBooks Customer Care team to help you process the Master Admin claim. 

 

For future reference, I'd recommend reading this article to learn about user types in QuickBooks Online. It also includes links to different topics related to what a user can and can't do in your QuickBooks company. 

 

Feel free to message again should you have additional questions about managing users. I'm always around to help.

 

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3 Comments 3
katherinejoyceO
QuickBooks Team

How do we remove a Master Administrator who is no longer active with our Rotary Club?

Welcome to the Community, @rgk1. Removing a master admin user in your company isn't an option in QuickBooks. However, you can assign a new master admin instead. 

 

To do this, you'll need to log in as the master admin if you have access to the email of the master admin. Otherwise, contact the master admin of the account to transfer the master admin role to the existing company admin. 

 

Here's how the master admin can transfer the role to an existing company admin in QuickBooks Online (QBO):

 

  1. Click the Settings (gear icon), then choose Manage Users.
  2. In the User Type column, choose the user you want to appoint as the Admin
  3. Click the drop-down arrow in the Action column, then click Make master admin
  4. A verification code will be sent to the phone number or email on file. Check the code sent to you and enter it in the field. Then, click Continue
  5. Select Make master admin on the prompt.

 

Once done, log out to your account for the changes to take effect. The appointee should accept the role as soon as he receives the invitation sent through his email.

 

However, if the person who has the master admin account no longer available, I'd suggest you contact our QuickBooks Customer Care team to help you process the Master Admin claim. 

 

For future reference, I'd recommend reading this article to learn about user types in QuickBooks Online. It also includes links to different topics related to what a user can and can't do in your QuickBooks company. 

 

Feel free to message again should you have additional questions about managing users. I'm always around to help.

 

jasonhilgerson1
Level 1

How do we remove a Master Administrator who is no longer active with our Rotary Club?

so that only helps if i  was listed admin to begin with. 

 

RenjolynC
QuickBooks Team

How do we remove a Master Administrator who is no longer active with our Rotary Club?

Thanks for joining this thread, jasonhilgerson1.

 

Yes, you will need to log in as the master admin to transfer the role. However, if the person who has the master admin access did not provide the login information and is no longer available, I'd recommend reaching out to our Customer Care Team. They can pull up the account and help you with the user access.

 

Before doing so, please check out our support hours here. Then, follow these steps:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

For reference in changing the role, here's an article for more details: Change your QuickBooks Online master admin user

 

Please feel free to leave your reply here if you have other questions for QuickBooks Online. We're here to help.

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