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Welcome to the Community, @rgk1. Removing a master admin user in your company isn't an option in QuickBooks. However, you can assign a new master admin instead.
To do this, you'll need to log in as the master admin if you have access to the email of the master admin. Otherwise, contact the master admin of the account to transfer the master admin role to the existing company admin.
Here's how the master admin can transfer the role to an existing company admin in QuickBooks Online (QBO):
Once done, log out to your account for the changes to take effect. The appointee should accept the role as soon as he receives the invitation sent through his email.
However, if the person who has the master admin account no longer available, I'd suggest you contact our QuickBooks Customer Care team to help you process the Master Admin claim.
For future reference, I'd recommend reading this article to learn about user types in QuickBooks Online. It also includes links to different topics related to what a user can and can't do in your QuickBooks company.
Feel free to message again should you have additional questions about managing users. I'm always around to help.
Welcome to the Community, @rgk1. Removing a master admin user in your company isn't an option in QuickBooks. However, you can assign a new master admin instead.
To do this, you'll need to log in as the master admin if you have access to the email of the master admin. Otherwise, contact the master admin of the account to transfer the master admin role to the existing company admin.
Here's how the master admin can transfer the role to an existing company admin in QuickBooks Online (QBO):
Once done, log out to your account for the changes to take effect. The appointee should accept the role as soon as he receives the invitation sent through his email.
However, if the person who has the master admin account no longer available, I'd suggest you contact our QuickBooks Customer Care team to help you process the Master Admin claim.
For future reference, I'd recommend reading this article to learn about user types in QuickBooks Online. It also includes links to different topics related to what a user can and can't do in your QuickBooks company.
Feel free to message again should you have additional questions about managing users. I'm always around to help.
so that only helps if i was listed admin to begin with.
Thanks for joining this thread, jasonhilgerson1.
Yes, you will need to log in as the master admin to transfer the role. However, if the person who has the master admin access did not provide the login information and is no longer available, I'd recommend reaching out to our Customer Care Team. They can pull up the account and help you with the user access.
Before doing so, please check out our support hours here. Then, follow these steps:
For reference in changing the role, here's an article for more details: Change your QuickBooks Online master admin user
Please feel free to leave your reply here if you have other questions for QuickBooks Online. We're here to help.
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