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gary68
Level 1

How do you remove an accountant from being master administrator?

 
2 Comments 2
ShiellaGraceA
QuickBooks Team

How do you remove an accountant from being master administrator?

I got you cover, @gary68.

 

You can transfer the master admin role to existing QBO users. Or, if the person isn’t a QuickBooks user yet, you can add them as a new user. Then, transfer the master admin role to them after they’re added.

 

Since the master admin is the main user who has access to every part of your account, you must be able to sign in as the master admin to transfer the master admin role.

 

Here's how to do it:

 

  1. Sign in to QBO as the current master admin.
  2. Go to the Gear icon at the top, then select Manage users.
  3. Find the user you want to make the master admin. Tap the Role column and Edit to change their role to admin.
  4. Tick the small arrow drop-down arrow in the Action section. Then, hit  Make master admin.
  5. For security, we send a verification code to the phone number or email on file for your account. When you receive the verification code, enter it and then Continue.
  6. Click Make master admin again to confirm the change.
  7. Sign out of QuickBooks.

 

Want details? Check out this guide: Change the master admin user in QuickBooks Online.

 

 

Additionally, here's a link that you can use in case you need help with other tasks in QBO.

 

Please know that you're always welcome to message me anytime if you still have questions or concerns with managing your account. I'll be around for you. Take care and stay safe.

Fiat Lux - ASIA
Level 15

How do you remove an accountant from being master administrator?

@gary68 

Support may help to transfer the Master Admin role to your end if they found you accountant is not active for some reasons (e.g health condition). Otherwise you may have other options to claim your data with an extra effort/cost.

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