How to add accountant

You are following the correct steps in adding your accountant, Sunny1.

It could be that you only have the Time tracking access that's why you can't see the Accounting firms tab. Only the Master admin and the Company admin have the option to add users as well as accountants.

Check out this article for more details on how to manage an accountant user. 

Let me know if you have other questions. I'd be glad to help!

I have the same problem and I AM the Master Admin, and the only user.

Maybe there is a software problem with the latest release?

Hi Nim,

Let's check to see if it's a browser-related issue. Sometimes it causes the unexpected behavior of QuickBooks Online. To do it, just press CTRL+SHIFT+N on your keyboard and access your account. Then, try inviting your accountant again.

If you can see the Accounting firms tab, you'll have to go back to your regular browser and clear the browser's cache.

If you still can't see the tab, please contact our Customer Care Support so we can investigate further and create a case for you. Click on (?) Help, and then Contact us to get our number.

You can reach out to us anytime if you have other questions. The Community is always here for you.

Hi, 

I am not able to get Accounting firms section, Under manage user > Add user > showing Standard user, Company Admin options and Time tracking only options available.

My package is Essentials 

• For three users, plus your accountant

It's have accountant then why only time tracking option no accounting firm section. (See image attached)

Thanks

Are you asking how to find an available accounting firm, or do you already have one that you want to send an invitation to?

Hi

Under Manager users only showing Add users don't have any  Accounting firms tag on it see screen shot. 

My package is Essentials 

• For three users, plus your accountant

I am not able to see Accounting firms tag in Manage account screen only showing Add user. 

My package is Essentials 

• For three users, plus your accountant

Hi there, Sunny1.

I checked the list of our open alerts and I can't see any similar cases at the moment. In this case, I would suggest reaching out to our phone support so they can double-check what's causing the issue.

Here's how to reach out to them:

1. Click the Help menu in the upper-right hand corner of QuickBooks.
2. Click Contact Us.

Visit us again in the Community if you have other questions.

Make sure you are logging in online and not with the desktop application and use the Chrome browser.