Nice to see you here in the Community. I'm here to provide some insight on how to change your password.
Just to clarify, are trying to change your QuickBooks company file or the Online Account password? If it's for the company file, the steps below will guide you on how to change it:
In the QuickBooks Desktop Login window, click the I forgot my password hyperlink.
Fill out the required information:
- Your License Number for the version of QuickBooks you’re using. You can press F2 from the login window to see your license number.
- The Name, Email Address, Phone number,and ZIP code you originally used when you purchased the product.
Click OK. Then, we'll send you a code at your registered email address.
Get the code from your email and enter back in QuickBooks. The program will then guide you through creating a new admin password.
There are several steps that we'll need to perform to get this issue sorted out. I've got you covered in doing the procedure so you can get back to business.
Updating your QuickBooks to the latest release is a good start to help fix emailing concerns. QuickBooks regularly provides maintenance release and product (software) updates to fresh your software and to be updated.
Next is to check the settings in the webmail preferences:
At the top menu bar, click Edit.
Click Send Forms on the left panel.
Under My Preferences tab, select the email account you're using.
You also have the option to change the password of your email outside QuickBooks, since the password used when sending emails will depend on the actual email password that you’re using outside QuickBooks. (e.g. Gmail password, Yahoo password, etc).
One of our Customer Support Team would also be glad to help you with this. They have the tools necessary to check your company file and help you send emails.
You can always get back to me if you need more help with this concern. I'll be around to lend a hand. Take care!