How to change your primary contact when the one listed is no longer with the company?

Greetings, cedwards1.

Changing the primary contact that is no longer with the company requires help from our QuickBooks Care Team. They can pull up your account information and update the primary contact with your permission.

Here are some steps to contact support:

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. In the Have a Question? window, enter a topic.
3. Click Contact us.
4. Hit the Get a callback button.

Drop me a comment below if there's anything I can help you. It's always my pleasure to assist. Have a great day ahead.

@cedwards1 

If you have any access to his/her emaill address, try to reset from there. Otherwise, you have to contact Support as mentioned by Charies_M