Changing the primary contact that is no longer with the company requires help from our QuickBooks Care Team. They can pull up your account information and update the primary contact with your permission.
Here are some steps to contact support:
Click Help at the top menu and select QuickBooksDesktopHelp.
In the Have a Question? window, enter a topic.
Hit the Getacallback button.
Drop me a comment below if there's anything I can help you. It's always my pleasure to assist. Have a great day ahead.