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accounts413
Level 1

How to convert company file from QB online to QB desktop. After login through internet explorer the screen goes blank.

Followed all instructions as mentioned in SOP. added *.qbo.intuit.com as trusted sites. login screen opens, entered credentials and then explorer doesnt return anything and page remains blank. how to resolve
5 Comments 5
JamesDuanT
Moderator

How to convert company file from QB online to QB desktop. After login through internet explorer the screen goes blank.

Let's get your QuickBooks Online data converted to QuickBooks Desktop, accounts413.

 

You mentioned that you've already added the *.qbo.intuit.com as trusted sites. With that said, you'll have to make sure that the Enable Protected Mode is disabled or unchecked. You can follow Step 1 in this article: Export and convert your QuickBooks Online data to QuickBooks Desktop.

 

Aside from the suggested setup in the article, I'd also recommend disabling the pp-up blocker in the Internet Explorer. This allows you to see the pop-up pages that might require your confirmation. From there, you can proceed to the conversion process. 

 

If you still encounter a blank screen or page, we can do browser troubleshooting steps. Cache might have contributed on this blank page issue. Though cache helps your browser's background processes run smoothly, this can also cause unexpected issues when piled up. To get rid of any cache-related issue, you'll have to open your Internet Explorer and clear the cache.

 

Keep us posted on how the conversion process goes so we can further assist you. 

accounts413
Level 1

How to convert company file from QB online to QB desktop. After login through internet explorer the screen goes blank.

Appreciate and thank you for your prompt reply.

 

Tried all standard resolutions including disabling pop up blocker, clearing cache, restarting browser and pc, checking IE version 11, "Enable Protected Mode" is unchecked, ActiveX controls on prompt. Still didnt work. After entering the login creds the page just remains blank. Any work around please?

Catherine_B
QuickBooks Team

How to convert company file from QB online to QB desktop. After login through internet explorer the screen goes blank.

Hello there, accounts413.

 

I checked in our system and there are similar reported cases about the unusual responses you receive when converting your QuickBooks oNline file to QuickBooks Desktop. I'd suggest reaching out to our Phone Support Team so they can add you to the notification list. You can check out this page for more details on how to contact us and our available support types and hours: QuickBooks Online Support.

 

Thanks for your patience while we're currently working on a fix to this issue. Take care and have a great day!

accounts413
Level 1

How to convert company file from QB online to QB desktop. After login through internet explorer the screen goes blank.

Appreciate the acknowledgement that this is a known issue. Would have been so much better had i been informed before making me subscribed to QB enterprise and now i cant convert my file from QB online to Enterprise and will be paying subscription for both till there is a resolution. PS: The online support is of not much use as I could get anyone on chat or for a call back. Is there a workaround?

Fiat Lux - ASIA
Level 15

How to convert company file from QB online to QB desktop. After login through internet explorer the screen goes blank.

@accounts413 

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