Showing results for 
Search instead for 
Did you mean: 
Level 2

How to find a knowledge base article

looking for knowledge base article about webmail not working for desktop

3 Comments 3

How to find a knowledge base article

Hi deb.

Let me help you find Knowledge Base Articles about your QuickBooks issue.

Here's how:

  1. Click Help on the top menu, and select QuickBooks Help.
  2. Enter a keyword or phrase related to your issue in the search field and press Enter.

You can also press F1 on your keyboard to go to QuickBooks Help.

To find posts and articles related to your issue, you can also check the QuickBooks Community.

I found an article that may be related to your concern, you can look at the steps listed under WebMailSet up your email service in QuickBooks Desktop.

Feel free to visit us again in the Community if you have any other questions about Webmail. 

Chris Ortega
Level 1

How to find a knowledge base article

When I go to F1 help in quickbook a pane opens then I select my next option then the help article pane doesn't open so my webpage not accepted.  How do we fix that?

Not applicable

How to find a knowledge base article

Hello, Chris Ortega.


Let’s try to fix this unusual behavior by updating your QuickBooks release version. Here’s how:

1.    Click Help at the top. 
2.    Select Update QuickBooks from the dropdown option. 
3.    Go to Update Now tab. 
4.    Check the box for Reset Updates. 
5.    Click the Get Updates button. 

Once completed, close and reopen QuickBooks. When you receive a prompt to install updates, click Yes then restart computer once completed. 
For additional information, please check this article:

If the same issue continues, I’d recommend contacting to our support team for further investigation. Here’s how:

1.    Click Help at the top 
2.    Select QuickBooks Desktop Help. 
3.    Click the Contact us link. 

Reach us again if you have further questions about QuickBooks. 


Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up