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Level 1

How to find a knowledge base article

looking for knowledge base article about webmail not working for desktop

3 Comments
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Moderator

How to find a knowledge base article

Hi deb.

Let me help you find Knowledge Base Articles about your QuickBooks issue.

Here's how:

  1. Click Help on the top menu, and select QuickBooks Help.
  2. Enter a keyword or phrase related to your issue in the search field and press Enter.

You can also press F1 on your keyboard to go to QuickBooks Help.

To find posts and articles related to your issue, you can also check the QuickBooks Community.

I found an article that may be related to your concern, you can look at the steps listed under WebMailSet up your email service in QuickBooks Desktop.

Feel free to visit us again in the Community if you have any other questions about Webmail. 

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Level 1

How to find a knowledge base article

When I go to F1 help in quickbook a pane opens then I select my next option then the help article pane doesn't open so my webpage not accepted.  How do we fix that?

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Anonymous
Not applicable

How to find a knowledge base article

Hello, Chris Ortega.

 

Let’s try to fix this unusual behavior by updating your QuickBooks release version. Here’s how:


1.    Click Help at the top. 
2.    Select Update QuickBooks from the dropdown option. 
3.    Go to Update Now tab. 
4.    Check the box for Reset Updates. 
5.    Click the Get Updates button. 


Once completed, close and reopen QuickBooks. When you receive a prompt to install updates, click Yes then restart computer once completed. 
For additional information, please check this article: https://quickbooks.intuit.com/community/Help-Articles/Update-to-the-latest-release-of-QuickBooks-Des....


If the same issue continues, I’d recommend contacting to our support team for further investigation. Here’s how:


1.    Click Help at the top 
2.    Select QuickBooks Desktop Help. 
3.    Click the Contact us link. 


Reach us again if you have further questions about QuickBooks. 
 

 

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