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Level 1

How to record donations or charitable contributions

I entered an invoice in quick books.  Now I want to issue a credit memo but it won't accept the amount and makes it a negative balance.  This service was a charitable donation and I need to get rid of the a/r.  I don't understand the Lists set up and it is set up to Income account?  I think that's the problem

 

3 Comments
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Level 7

How to record donations or charitable contributions

Not clear if you are the buyer or seller here?

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Level 1

How to record donations or charitable contributions

Also have automatic negative entry when trying to issue a credit memo on a service rendered which was billed to the client as the full amount.. Entering item as Contribution (expense) on Mac2019

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QuickBooks Team

How to record donations or charitable contributions

Hi there, @Suede3.

 

Allow me to provide some details about creating a credit memo in QuickBooks Desktop.

 

When creating a credit memo, QuickBooks enters a negative amount in your A/R register since the amount has been refunded into your customer.

 

To learn more about creating a credit memo in QuickBooks Desktop, you may refer to this article: Record a credit memo or refund in QuickBooks Desktop.

 

On the other hand, to better understand the workflow of accounts receivable you can read through this link for more details: Accounts Receivable workflows.

 

Also, if you need additional assistance with creating a credit memo, you can always reach out to our Customer Care Team. They have tools that can help you through the steps.

 

I'm just a post away if you have any other questions with this concern. I'll be around to provide further assistance. Have a great day!

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