How to remove a primary user? She no longer works for the company

There are various ways to remove the primary user from an account, Bautista. You can either ask the primary user to transfer the role to you or another designated user, or you can submit a request to become the admin of the account. I will provide detailed information and assist you throughout this process.

In QuickBooks Online (QBO), the primary admin role cannot be removed without assigning a new one. This is because the primary admin is the main user who has access to every part of the QuickBooks account.

To change the primary admin, here’s how to transfer this role to another QuickBooks user:

 1. Hover over the Gear icon, then hit Manage users.

2. Look for the user you want to designate as the primary admin.

3. Check if the user is listed as an Admin in the Role column; if not, select Edit to change their role to Admin.

4. Click the ellipsis icon in the Action column, and select Change primary admin.

5. To confirm, tap Change primary admin again.

6. After that, sign out of QuickBooks.

You can refer to this article for further details: Change the primary admin user in QuickBooks Online.

However, if you no longer have contact with the admin, you can submit a request to our account protection team to become the primary contact. Before proceeding, gather the necessary documents for the request to verify your identity and ensure the security of your account data.

Next, check your email and complete the form provided. If you cannot see the form in Step 3, please log into your Intuit Account to proceed.

For more information on the specific documents required based on your type of business, as well as other guidelines for completing the process, refer to the article: Request to be the primary admin or contact.

Additionally, learn more about the different options for user roles and access permissions by visiting this link: User roles and access rights in QuickBooks Online.

I want to make sure your QuickBooks Online experience remains efficient and effective throughout this change. I will be available to answer any questions and address any concerns to ensure everything is handled seamlessly.