I am trying to remove a User that has not worked here since 2015. I am opening My Company and clicking on profile information to edit and remove the previous user. I am the Admin on the account, my name is Debra. It keeps telling me i am unauthorized to remove User and to ask Debra to remove the User. How do i get QB to realize i am Debra. I look at all profile info and it says "hello Debra" so I am not sure where the breakdown is.
Thank you so much... I also had a response to put the USER as inactive so this is sort of what i did. I am logged in as admin so it will take a phone call on my part. I have been swamped with year end and beginning of new year so I am trying to not get on the phone if its at all possible. Since this is not crucial this week i will figure it out or call customer service after i get through the crunch. Thanks again for the feedback!!! Debbie