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Not applicable

How to turn off "change password every 90 days"?

There are similar questions posted with no answers. The one answer available cites a broken link, so it is no help. We do not store or use credit card info in Quickbooks--we use a terminal. It is a real pain in the neck to have to deal with this every 90 days.

Solved
Best answer 12-10-2018

Accepted Solutions
BRC
Established Community Backer ***

From Intuit, having a password as well as changing it eve...


From Intuit, having a password as well as changing it every 90 days is now required it you use the Intuit Merchant Service OR if you have recorded any credit card data in QB on customer records: https://community.intuit.com/articles/1370759-quickbooks-desktop-security-information

If you don't have the merchant service service, then if you remove all CC data from customers it should stop forcing a password. Unfortunately there does not appear to be a built in way to figure out which customers have a credit card number entered. At least I can't find one.

If you do, then to remove the merchant service from your company file follow these steps:
- Press the F2 key to open the Product Information window.
- Click anywhere on background of Product Information window.
- Press the control (CTRL) key and the A key together (CTRL + A), this step resets QuickBooks so it does not recognize the existing account association.
- Answer Yes, that you're sure.  Wait until the process completes. I had to answer the question twice, for some reason.

------------------------------

Update:  None of this will work. If you are prompted for the password and rotation you are stuck.  QB is using a setting that means "has anyone ever, ever entered a credit card number in the file". It does not matter if you currently have any credit card data. If a CC was entered once, perhaps 15 years ago, and then deleted, then you are stuck with no way to avoid the rotating password thing. Ever.

And if you are not currently stuck, if one of your users enters a CC number in the file for some reason, then you will suddenly all be forced to set up complex passwords and change them every 90 days.  With no way out ever.



19 Comments
BRC
Established Community Backer ***

From Intuit, having a password as well as changing it eve...


From Intuit, having a password as well as changing it every 90 days is now required it you use the Intuit Merchant Service OR if you have recorded any credit card data in QB on customer records: https://community.intuit.com/articles/1370759-quickbooks-desktop-security-information

If you don't have the merchant service service, then if you remove all CC data from customers it should stop forcing a password. Unfortunately there does not appear to be a built in way to figure out which customers have a credit card number entered. At least I can't find one.

If you do, then to remove the merchant service from your company file follow these steps:
- Press the F2 key to open the Product Information window.
- Click anywhere on background of Product Information window.
- Press the control (CTRL) key and the A key together (CTRL + A), this step resets QuickBooks so it does not recognize the existing account association.
- Answer Yes, that you're sure.  Wait until the process completes. I had to answer the question twice, for some reason.

------------------------------

Update:  None of this will work. If you are prompted for the password and rotation you are stuck.  QB is using a setting that means "has anyone ever, ever entered a credit card number in the file". It does not matter if you currently have any credit card data. If a CC was entered once, perhaps 15 years ago, and then deleted, then you are stuck with no way to avoid the rotating password thing. Ever.

And if you are not currently stuck, if one of your users enters a CC number in the file for some reason, then you will suddenly all be forced to set up complex passwords and change them every 90 days.  With no way out ever.



Not applicable

There is a way that works!  I found it athttps://www.askf...

There is a way that works!  I found it at

https://www.askforaccounting.com/quickbooks-keeps-asking-to-change-password/

I did this and feel it will work.  Final confirmation will be in less than 90 days. 

"Inorder to fix this issue, you would need to follow the steps:
  1. For this you would need to make sure that your encrypted file is not damaged.
  2. If the file is not damaged then move further to deactivate credit card protection. You can do that by logging in to your quickbooks company file then:
    • Click on the companies tab,
    • Select credit protection tab,
    • Now choose to deactivate the protection."


Community Backer **

Hi office - Our recent update includes password controls...

Hi office - Our recent update includes password controls to verify that the person attempting to access an account is authorized. Passwords must be updated every 90 days to help security. Please see this article for more information: https://community.intuit.com/articles/1370759-quickbooks-desktop-security-information

Not applicable

Not helpful. While this informs WHY you set up this passw...

Not helpful. While this informs WHY you set up this password pecadillo, it had no helpful advice for getting rid of it. We do not have credit card info in QB, we should not have to participate in this security requirement. Please make it optional for those who do not accept credit cards through QB.
Community Contributor *

I agree. Why are we that are NOT accepting credit cards b...

I agree. Why are we that are NOT accepting credit cards being held hostage to having to change passwords every 90 days. This JUST started today. I cancelled my Intuit Merchant account years ago and deactivated this need for 90 day changes. So for the past few years all was ok and then today, AFTER the newest update to QB guess what....I went to login and was told my 'password expired and due to credit card protection MUST renew a password EVERY 90 DAYS.

I believe Intuit will be losing many customers over this issue. I have been a Certified QB ProAdvisor since 2003 and now am seriously thinking about getting away from such a controlling company such as Intuit.  I sure hope they fix this issue soon...really soon!!!!!!!
Community Explorer **

Typical INTUIT security  fix for it;s  poorly designed so...

Typical INTUIT security  fix for it;s  poorly designed software, if this BS is not changed to allow optional use, this will be my LAST year as a pro advisor and user of QB, it already takes 3 passwords and 4 firewalls  just get to quickbook files, I will take at least 100 customers with me, which INTUIT doesn't care about anyway.unless they can make more money---whatch they will charge a fee for the option. to turn off. .This is a prime example of why you should NEVER allow QUICK BUCKS to auto update.their software.
Community Contributor *

Steve, I have many ex Certified ProAdvisors showing me ot...

Steve, I have many ex Certified ProAdvisors showing me other options. There is a good chance I too will leave the program and take my clients with me.

I will contact tech support one more time tomorrow to confirm this is indeed true and no option to get out of the 90 day password requirement. Once this info gets around to all the other Certified QB ProAdvisors there will be trouble ahead for Intuit. Hopefully the executives who make such ridiculous decisions will correct this problem.

My system has been working for years with the same password. Just today, due to a darn update it all changed and Intuit is pretty much holding us hostage. They will feel the results of this decision in their bottom line. Maybe THEN they will fix what they broke!!!!!!!   So sad!
Community Explorer **

This password issue is just Another CEO "screw the custom...

This password issue is just Another CEO "screw the customer" ploy if you still use the desktop version, to get you to use QBO, same as why they raised the desktop price so much,but it backfired on them, sales dropped. they forget there is a huge learning curve switching to QBO and most of the country has slow internet, so it runs even slower than the bloated desktop.version====So they are admitting a HUGE security problem with their software??? Really! and they think users will just switch to QBO?? Which also probably has an even bigger security issues since all the hackers can attack it anytime, Think it is time to dump Intuit Stock??? I do before the breach is announced.
Not applicable

Requiring any person to change their password every 90 da...

Requiring any person to change their password every 90 days doesn't protect anybody except may companies who allow multiple employees to use the same login.  This requirement causes users to WRITE DOWN their passwords in order to remember them, usually somewhere close to the computer or maybe in a file on the computer, either way decreasing security by allowing easier access to passwords.  I have used very personal passwords for years.  ones I have memorized and never given to someone else or ever written down anywhere.  That is as secure as it gets.  Now you are taking that security away from me.  I am a self employed bookkeeper.  I will keep watch for what other software people move to and advise my clients to make a switch also.
Not applicable

Stop playing Big Brother and forcing us to comply with se...

Stop playing Big Brother and forcing us to comply with security measures that DO NOT apply to us. We do not use the overpriced, problem-riddled Intuit credit card processing service and should NOT be forced to change our passwords at your whim. I agree with kbook, this will force us to write down all the "new" passwords and thus become LESS SECURE! Remove this requirement IMMEDIATELY!! This is already causing us a lot of problems that we don't need or have time to deal with.
I am SO TIRED of Intuit's overreaching, price-gouging over the past several years that maybe it's time to find another product that isn't so invasive and where we actually get what we are paying for. BACK OFF, INTUIT!
Not applicable

We do not store credit cards either and are less secure h...

We do not store credit cards either and are less secure having to change passwords on a whim. Pease help us turn off this feature.
Not applicable

Well if I can't disable this feature can some one please...

Well if I can't disable this feature can some one please recommend an alternative product to migrate my accounting too please? I'm really against cyber bullying and this is exactly what this is.
QuickBooks Team

Re: How to turn off "change password every 90 days"?

Hello everyone, thank you for joining the thread.

 

Allow me to share some information about changing password every 90 days.

 

You'll be asked to change the password every 90 days if you have Personally Identifiable Information (PII) entered on your company file. This includes the employee and a company social security number, company EIN, company bank details (routing number, account number), or vendor tax ID.

 

The only way to stop the password protection is to remove this information from the company file. However, this won't be a smart thing to do. If this is something that you think our engineers need to look into, I recommend sending your feedback/product suggestions straight to them. To send your feedback:

 

  1. Go to Help at the top menu bar.
  2. Click on Send Feedback Online.
  3. Select on Product Suggestion.
  4. Type in your feedback or feature request.
  5. Click on Send Feedback.

You may check this article for additional reference: Password security for QuickBooks Desktop.

 

Feel free to visit the Community space if you have any other concerns in the future. Have a good day ahead!

 

 

Experienced Member

Re: From Intuit, having a password as well as changing it eve...

if you find yourself stuck using a password change ever 90 days. rotate the capital letter through a 6 letter password

my .02

Established Member

Re: Requiring any person to change their password every 90 da...

I agree.  I also am a self employed bookkeeper.  I have NEVER kept client cc#s, EINs, etc. in my QB desktop, so the 90 PW change should not even have been triggered.  I knew I should not have done the update, but QB forced it when I migrated to a new PC.

 

I should not be held hostage to this ridiculous requirement.  Just like Microsoft and Apple - Intuit thinks I am a child and must rely on their vigilant parenting.  Heads up, you idiotic millenial programmers, I am old enough to be YOUR parent, so stop with the the condescending policy!

Established Member

Re: How to turn off "change password every 90 days"?

Angelyn,

 

I have none of the information in my company files that you listed, so why is the PW requirement being triggered?

Moderator

Re: How to turn off "change password every 90 days"?

I appreciate you sharing your thoughts in the Community, @BluMtnMama. Allow me to step in and help share some insights about the password change requirement.

 

It seems that Intuit has increased security measures even if you're not keeping any sensitive information. If you really need to turn off the change password every 90 days prompt, I'd recommend reaching out to our QuickBooks Desktop specialist. They can access your account in a secure environment and check further if they can turn this off using their tools. 

 

Here's how to reach our support:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Start a Message button.

 

Let me know if you need anything else or if you have other questions about the password requirement. I'll be here to help.

Experienced Member

Re: Hi office - Our recent update includes password controls...

Hi

On my part is the complete opposite to other users here.

Since we give service to Govt dependencies we ARE required for extra security BUT for the last year QB enterprise 17 has not asked for a password change. I NEED the system to ask for a password change to any user. I cannot find how to force (except tell the user to manually do it on my command).

HELP (thanks)

QuickBooks Team

Re: Hi office - Our recent update includes password controls...

Hello JaimeTous,

 

Welcome to the Community. It would be my pleasure to assist you with the extra security you need in QuickBooks Desktop.

 

Once the files a user can access contains sensitive data, the system automatically detects and should ask you to change passwords every 90 days. You can perform a software update to ensure you have the latest release for QuickBooks.

 

Here's how:

 

  1. Click the Help tab at the top menu bar.
  2. Click Update QuickBooks Desktop.
  3. Go to the Update Now tab.
  4. Put a check mark beside Reset Update.
  5. Click Get Updates.

To learn more about the sensitive data the system protects, I'm adding the article I recommend on this:

 

Password security for QuickBooks Desktop.

 

If you're still getting unusual results, I recommend reaching out to one of our Customer Support Specialists. They'll be able to take over and perform the necessary actions to help out.

 

You can reach them through these steps:

 

  1. Click the Help tab at the top menu bar.
  2. Click QuickBooks Desktop Help.
  3. Select the Contact Us hyperlink.

Here's a screenshot for your visual reference:

 

 

I'm always here anytime you need help concerning the QuickBooks security. The Community has your back anytime.