This can be a browser issue, skpowers.
Let's go ahead and isolate this. Open QuickBooks Online using a private browser, then update your business info. Private browsing doesn’t store data in the cache, which makes it the best place for isolating issues. If it works, go back to your main browser, and clear the cache. Clearing browser cache solves problems with websites and prevents it from doing an unexpected behavior.
You can keep me updated after trying the suggested steps. Just tag me, and I'll get back to you.
