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dwacar-hotmail-c
Level 1

I am cannot remember my admin password and i am unable to get it reset using the "forgot my password" function. "The information you entered does not match.." Help!!!!

 
3 Comments 3
dwacar-hotmail-c
Level 1

I am cannot remember my admin password and i am unable to get it reset using the "forgot my password" function. "The information you entered does not match.." Help!!!!

I filled out the reset form with the exact information which was used at registration. In fact I have a screenshot at registration so the information is absolutely correct.

Still unable to reset the admin password.

QuickBooks Desktop pro 2017.

Candice C
QuickBooks Team

I am cannot remember my admin password and i am unable to get it reset using the "forgot my password" function. "The information you entered does not match.." Help!!!!

Good Morning, @dwacar-hotmail-c

 

Since you've already tried to reset your password with the "Forgot my password" steps, then I suggest contacting our Customer Support Team. They have the tools to help you reset your password successfully so that you can get back to running your business. Here's how: 

 

  1. Go to the Help menu. 
  2. Pick QuickBooks Desktop Help
  3. Press the Contact Us button. 
  4. Give a brief description of the issue and click Continue
  5. Scroll down and choose to Get a Call

 

If you run into any trouble along the way, just let me know. I'm always here to lend a helping hand. Take care!

Fiat Lux - ASIA
Level 15

I am cannot remember my admin password and i am unable to get it reset using the "forgot my password" function. "The information you entered does not match.." Help!!!!

@dwacar-hotmail-c 

Call and ask Intuit Data Service to reset your password. Otherwise, consider purchasing a 3rd party password reset service.

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