One quick way to return to the main dashboard is by clicking on the QuickBooks Online logo at the top left corner of your screen. There could also be other ways causing this behavior. Let me help you troubleshoot this, Johannes.
Another way is by using the navigation bar on the left side of your screen to switch to other areas:
- Click on Dashboard.
- Then select Home to return to the main menu.
- You can also directly access other areas like Banking, Sales, or Expenses from here.
On the other hand, it's also a good idea to check if this is cache-related. Let's use a private or incognito window to check. You can refer to these shortcut keys:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
Log in to your account again. If this fixes it, clear your regular browser's cache to refresh your connection and browsing history. Keep in mind to exclude the cookies. If the issue persists, try using a different supported browser, as your current browser may have a temporary compatibility issue with QuickBooks.
I'd also like to share this helpful article if you want to customize or learn more about the navigation menu: Understand the navigation menu in QuickBooks Online.
Furthermore, let me add this article as a future reference if you want to learn how to personalize your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
I'm also pleased to inform you that you can elevate your financial management with the help of our QuickBooks Live Expert Assisted team. They specialize in helping you transform your financial management and provide personalized advice for your business's specific demands.
We're here for you if you need more assistance navigating your account. The Community team will loop back to assist you in the comment section.
