I am trying to cancel my account and getting message to contact by phone. I dont want my credit card to be charged
I'm glad to see you posting here in the Community, @jaurora1.
Since you're getting the message, I recommend contacting our Customer Support Team, who currently handles QuickBooks subscription cancellation requests. By doing so, they'll be able to help check your account and ensure you don't get charged.
Here's how you can reach them:
Choose the Help menu in the upper right hand to access the Search window.
From there, scroll down to click the Contact us link.
Type the issue/topic in the field box and then hit the Let’s talk button.
Select how you want to reach out to our support team: Start messaging or Get a callback.
Additionally, here are some helpful references that you can check out about using QuickBooks Online: