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Level 1

I am trying to close my account with quickbooks and there is no one I can talk to to accomplish that

Is there anyway to connect with a human who represents quickbooks
1 Comment
QuickBooks Team

I am trying to close my account with quickbooks and there is no one I can talk to to accomplish that

Hello there, @geoffreyamiller.


We're sorry to see you go but I'm here to help make the cancellation process easier for you. Before following the steps below, I'd suggest printing your reports that you need in the future.


  1. Sign in to your QuickBooks Online (QBO) account as an admin. 
  2. Go to the Gear (Settings) icon at the upper right. 
  3. Select Account and Settings under Your Company
  4. Go to Billing & Subscription from the left menu. 
  5. Click Cancel subscription in the QuickBooks section.  
  6. Choose Continue to Cancel, then hit Continue to Cancel again.
  7. Answer the exit survey questions. 
  8. Select Submit and cancel subscription.
  9. Hit Got it.


After that, we'll send you an email that confirms we canceled your subscription. For detailed instructions, check out this article: Cancel Your QBO Subscription or Trial


However, if you still need to connect with our Support Team. You can follow the steps below:


  1. Go to the Help icon to connect to a live support agent. 
  2. Click on the Contact Us button and provide some details about this concern.
  3. After adding some insight, click on the Let's talk button. 
  4. Lastly, select the Get a callback button to arrange a call from them. Or Start a Message to chat with an expert.


To ensure your issue gets addressed right away, please review our support hours in QuickBooks.


I've also added this article to know what will happen to your data after the cancellation. What happens to my data after I cancel?


However, if you change your mind at any point and want to use the program again. The following link is how you can resubscribe: How to resubscribe or reactivate QuickBooks Online.


Get back to me if there's anything you need assistance with. I'm more than happy to help. Have a good day!



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