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sales111
Level 1

I am trying to delete one of my companies under our username and I don't see an option for it. The "billing and subscriptions" tab is missing.

 
1 Comment 1
RaymondJayO
Moderator

I am trying to delete one of my companies under our username and I don't see an option for it. The "billing and subscriptions" tab is missing.

Thanks for posting in the Community, @sales111

 

Currently, there isn't an option to delete a QuickBooks Online (QBO) company under your username. As an alternative, you can cancel that QBO plan. For more information, go through this article: Delete Your Data

 

For the missing Billing and Subscription tab, here are the possible reasons and solutions you can perform to fix this: 

  • Your account is under an accountant's wholesale billing. Accountant users are the ones who can view this page, so I'd suggest contacting your accountant to cancel your plan. 
  • You purchased the program via iPhone, iTunes, Android, or Google Play Store. To cancel it, refer to this article: Cancel Plan Through An App Store
  • Your access is set up as a standard user. Reach out to your Master Admin to change your access rights. Please have him follow the steps on how to change your permissions through this article: Add, Delete, or Change User Access

 

Once done, you'll be able to see the Billing & Subscription tab from the Account and Settings menu as seen in the screenshot below. Then, perform the steps on how to cancel your plan through this article: Cancel Account

BillingAndSubscriptionTab.PNG

 

You can easily manage your payment and plan info within the Billing & Subscription tab. This lets you update your credit card info and make other changes to your account. For more details, visit this article: Update Your Billing and Subscription Info.

 

I'm just a comment away if there's anything else you need. Have a good day, @sales111

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