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lizwinkler77-gma
Level 1

I am trying to subscribe but it doesn't appear to be working.

 
5 Comments
Kristine Mae
QuickBooks Team

I am trying to subscribe but it doesn't appear to be working.

Let me help you subscribe, Lizwinkler77-gma.

 

I'd like to know more about this, though. Did you encounter any error message when you try to subscribe? It'll help me check if there's an open case the same as yours.

 

In the meantime, let's perform the basic steps to fix it. Let's start with logging into your account through a private browser. It's the best place to identify web issues. These are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to subscribe, go back to your regular browser, then clear its cache to refresh the program. 

 

Also, you can use a different browser to narrow down the issue.

 

Feel free to get back to this thread after trying the steps. We're right here to help you. Keep safe!

Fiat Lux - ASIA
Level 15

I am trying to subscribe but it doesn't appear to be working.

Try open the link on your incognito/private browser to subscribe.

https:// quickbooks.grsm.io/US
https:// quickbooks.grsm.io/us- promo

 

lizwinkler77-gma
Level 1

I am trying to subscribe but it doesn't appear to be working.

Hi - 

 

Still not able to subscribe - even in incognito mode. I cleared cache also. Attaching screen shots of what's happening - just trying to subscribe for "self-employed / $6/month". Not sure what information needs to be updated - and I have been trying back at another time! 

 

Thanks so much!

Liz

GlinetteC
Moderator

I am trying to subscribe but it doesn't appear to be working.

Glad to have you back, lizwinkler77-gma.

 

The initial steps provided by my peer above should let you subscribe to QuickBooks Self-Employed. Since you're still unable to do it, I'd recommend contacting our Customer Care Support. They can pull up your account, and create a case or ticket ID to be submitted to our engineers for further investigation about this unexpected behavior.

 

Here's how to reach out to them:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click on Search for something else and enter your concerns in the Tell us more about your questions.
  4. Tap Search.
  5. Click on Start a message.

If you have any other subscription concerns, please let me know. I'll be right here to keep helping.

Fiat Lux - ASIA
Level 15

I am trying to subscribe but it doesn't appear to be working.

@lizwinkler77-gma 

We didn't see your screenshot. Do you have any other computer to open the links I mentioned earlier?

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