I am unable to re-connect the bank to QBO, I have confirmed the username and password. Please advise.

Welcome to the Community, @christie6.

Thanks for letting me know that your log-in credentials for your bank is correct and you're still having connection problems. Let's perform some troubleshooting to see if this is a browser-related cause.

I'd like to start with opening a Private Window or an Incognito Window in your web browser. This will open your account in a clean slate and loads fresh data. Here's how:

• Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
• Safari: Press Command + Shift + N
• Google Chrome: Press CTRL + Shift + N

Once you're in the Private / Incognito Window, sign in to your QuickBooks Online account and try to reconnect your bank account. If it works, then you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers.

If you receive any error messages, please take a screenshot or let me know the details of the message and code. You can also provide me the name of the bank so we can see if any other users are facing the same behavior.

If you need further assistance, don't hesitate and come back to me! Have a beautiful day.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"

I’m having the same problem this morning. Also confirmed my log in. Enterprise Bank.

Thanks for choosing QuickBook, Jdicenso.

First, let's manually update your bank account to refresh the connection. But before we start, are you getting any error message? Furthermore, let me walk you through on how to manually update your bank.

1. Select Banking from the left menu.
2. Click the Update button in the upper right.
3. Select Update Now.

However, if transactions are still not updating, you'll want to download transactions from your bank and upload them in QuickBooks Online (QBO) for the meantime. Please check this article for the detailed steps: Manually Upload Transactions In QBO.

Reach out to us anytime if you have any other concerns. I'll always be here to help.